Drive NetSuite ERP, SuiteBilling and Advanced Revenue Management (ARM) revenue growth across the North America and EMEA regions using a consultative selling approach. Meet with customer business managers and C-Suite executives to identify key business objectives, processes, pain points and related use cases. Formulate a solution to support the customer's financial and billing requirements and provide a customized demonstration to the customer to convey value including process automation, increased accuracy and cost avoidance. Identify leading business practices related to billing, revenue recognition and ERP functionality and create training documentation and collateral to educate customers and internal organizations about billing and revenue recognition trends.As one of the top SuiteBilling experts at NetSuite, I am able to identify creative configurations and customizations to support a wide variety of billing and advanced revenue management requirements. I am called in to the most complex billing and revenue engagements to identify solutions that win deals and delight customers.

Responsible for analyzing complex client contracts and implementing timely and accurate billing, general ledger and accounts receivable solutions for a Business Process Outsourcing organization with more than 5,000 permanent and contract employees. Responsibilities include: • Lead a team of professionals who gather operational data from numerous data sources and develop custom Excel and SQL-based billing solutions to produce US and Canadian client invoices valued at more than $300 million annually. Data includes more than 150k payroll, contract labor and development hours per month. Support Accounting close and accrual processes, manage cash applications and accounts receivable operations. • Analyze highly complex client contracts to identify billable items including rates for software development, payroll hours, sales schedules and key performance indicators. Identify proper data sources and implement processes to secure, normalize and consume the data within the Billing, Financial Planning & Analysis and Accounting functions. • Partner with Operations, Finance and Account Management to identify new labor position codes and expense accounting requirements based on staffing and recruiting activities. Document business requirements and manage projects to configure Lawson Enterprise Resource Management, Oracle Financials and Kronos timekeeping system to create new labor position codes, billing items, general ledger and accounting unit data. • Perform ad-hoc analysis of existing client contracts, RFPs and operational data to identify and implement opportunities to increase revenue, reduce expenses and revenue leakage and expedite cash flow. Produce comprehensive monthly analytics that are distributed to senior management and used to make business decisions.

Responsible for managing order-to-cash processes and shared services, including systems development, order entry, product catalog, taxation, billing, disputes, cost, ledger and revenue assurance for a $200 million revenue stream. Responsibilities and accomplishments include:• Direct the analysis, development, testing, implementation and audit of ordering, taxing, billing and revenue assurance systems, APIs and processes related to new products and services. Drive integration of new products and services into the systems infrastructure. • Manage complex financial systems and operations including software development and maintenance of more than 1 million rates and over 1 billion complex chargeable events per month. • Lead cross-functional Operational Leadership Team and coordinate projects between Accounting, Marketing, Sales, Operations, Customer Service, Information Technology and other business areas. Design and implement new processes and drive improvement of existing processes• Oversee all activities associated with 8 internal and external order-to-cash systems, including the submission of problems, enhancement requests and escalations as well as the coordination of system releases and execution of billing cycles. Successfully identified and resolved over 500 system defects in a 2 year period which has reduced average billing cycle durations by 4 days. • Negotiate and manage vendor contracts for services such as outsourced operations, capacity purchases, managed services, system consulting and bill print. Implement controls to ensure adherence to contractual terms. Identified and won over $250,000 in contract disputes. • Select, implement, operate and conduct training for the OSS/BSS solution including consolidation of billing systems and complex system integrations. Launched a new system for a new product line in less than 90 days, using minimal vendor professional services, resulting in savings of over $150,000.

Directed all aspects of $250 million in U.S. and Canadian billing, including product catalog maintenance, development of system and process enhancements and implementation of revenue assurance activities. Key responsibilities and accomplishments included: • Directed the analysis, development, testing, implementation and audit of all billing, mediation, accounts receivable and revenue assurance systems and activities in the US and Canada. Identified business and system requirements for the launch of numerous services across 43 US states and 3 Canadian provinces. • Lead successful billing system replacement project, including managing the RFP process and conducting detailed due diligence activities with prospective vendors. Lead requirements elicitation, data migration, test case creation and execution as well as parallel bill run validation. Successfully consolidated three billing streams into a single system over the course of 14 months. • Negotiated numerous vendor contracts for billing systems and services such as bill print and mailing. Reduced annual billing expenses by more than $150,000 by renegotiating a key vendor contract and identifying ways to reduce bill print volumes. • Managed all complex operational activities in a 24 x 7 x 365 environment, including executing, troubleshooting and auditing all automated and manual system jobs required to produce timely and accurate billing. Managed 3 mediation systems, 3 billing systems and 62 billing cycles. • Lead Functional Requirement Document creation and system design to ensure processes and software supported the business from a provisioning, billing, taxation, call center and collections perspective. Managed a team of business analysts and maintained subject matter expertise for all OSS/BSS functionality and processes.

Managed a workgroup that was responsible for ensuring the accuracy and timeliness of over $1 billion in annual revenues. Key responsibilities and accomplishments included: • Identified and managed revenue assurance projects which improved billing accuracy and stopped revenue leakage. Through research, analysis and problem solving, fixed numerous system issues that resulted in billing more than $2.5 million in previously unbillable services. • Worked directly with sales and customers to investigate and resolve disputes, including creating SQL, Syncsort, SAS and JCL programs to analyze and correct issues. Successfully investigated and defended more than $1.7 million in customer disputes over a 2 year period. • Developed business requirements for system enhancement projects, including facilitating project meetings, gathering data, clarifying and documenting the business requirements and creating comprehensive documentation. Also included testing all software changes as part of SDLC activities. • Managed Arbor/BP billing system product catalog and rate configuration activities as a key part of a $50 million billing system replacement project. Included directing a team of business analysts, gathered requirements and used complex SQL statements to configure database tables.

Responsible for all aspects of Credit, Billing and Collections at this start-up company. Company ran out of funding. • Responsible for directing all OSS/BSS, collection system configuration activities and print vendor changes at this start up company. • Interpreted customer contracts and configured new products, rates, discounts and contracts in Arbor/BP. Performed User Acceptance Testing on Arbor/BP releases including rate changes, product configurations and bill format changes. • Developed tools for identifying dispute and cost reduction opportunities by auditing incoming invoices from vendors to ensure accuracy. • Established standardized collections policies and procedures and negotiated with past due accounts. Included identifying and monitoring KPIs such as DSO and roll rates.

Managed all customer billing at this start-up company. Company was acquired by competitor. • Lead billing Order Entry team, ensuring that subscriber, service and pricing information was interpreted from order forms and gathered from customer cuts and entered into OSS timely and accurately. • Managed all billing issue investigation and resolution. Investigated trouble tickets, determined root cause, and fixed issues or partnered with billing software vendor to resolve and develop workarounds. • Developed SQL scripts to resolve billing issues and run billing operations. This included writing complex scripts to query Oracle databases to retrieve and update information. Also developed SQL scripts to perform inserts and deletes into database tables.

Directed a team of 45 employees in the credit, billing and collections department in this start-up company. • Developed and implemented all standardized credit, billing and collections policies, processes and solutions in a fast-paced, start-up environment. Responsible for ensuring that all products and services were billed and collected in an accurate and timely manner. • Developed and executed strategies for limiting bad debt. Responsible for all credit and accounts receivable policies, procedures and operations, including authorizing credit, managing lock box operations and collecting past-due dollars. Managed entire order-to-cash process. • Evaluated state and federal debt collection regulations and built collections policies and procedures to ensure adherence. Managed efforts of internal collections and third-party agencies. • Directed the work of all billing department personnel to ensure that all End User billing information was entered into the billing systems in a timely and accurate manner.

• Lead support functions and operational teams in the Billing, Accounts Receivable, Credit, Fraud and Collections areas. • Designed and implemented processes to identify and reduce bad debt caused by high risk customers, delinquent accounts and repetitive debtors. • Enhanced AT&T’s fraud control processes and systems to deter, detect and block fraud activity on AT&T’s network. Supported fraud resolution call center. • Developed and executed strategies to manage customers throughout their lifecycle, including instituting deposits, usage threshold monitoring, implementing credit limits and other risk mitigation strategies. • Identified strategies for rehabilitating past-due customers, increasing billing integrity and reducing churn of slow pay customers. Supported collections call center.• Conducted benchmarking activities with other telcos to identify best practices for fraud prevention and bad debt reduction. • Managed activities of union-represented employees, studied CWA collective bargaining agreements and resolved union grievances.