Frank Schaefer Email & Phone Number

Windermere, FL, US

Austin, TX, US

Drive NetSuite ERP, SuiteBilling and Advanced Revenue Management (ARM) revenue growth across the North America and EMEA regions using a consultative selling approach. Meet with customer business managers and C-Suite executives to identify key business objectives, processes, pain points and related use cases. Formulate a solution to support the customer's.

• Responsible for analyzing complex client contracts and implementing timely and accurate billing, general ledger and accounts receivable solutions for a Business Process Outsourcing organization with more than 5,000.
• Lead a team of professionals who gather operational data from numerous data sources and develop custom Excel and SQL-based billing solutions to produce US and Canadian client invoices valued at more than $300 million.
• Analyze highly complex client contracts to identify billable items including rates for software development, payroll hours, sales schedules and key performance indicators. Identify proper data sources and implement.
• Partner with Operations, Finance and Account Management to identify new labor position codes and expense accounting requirements based on staffing and recruiting activities. Document business requirements and manage.
• Perform ad-hoc analysis of existing client contracts, RFPs and operational data to identify and implement opportunities to increase revenue, reduce expenses and revenue leakage and expedite cash flow. Produce.

Plymouth, MN, US

• Responsible for managing order-to-cash processes and shared services, including systems development, order entry, product catalog, taxation, billing, disputes, cost, ledger and revenue assurance for a $200 million.
• Direct the analysis, development, testing, implementation and audit of ordering, taxing, billing and revenue assurance systems, APIs and processes related to new products and services. Drive integration of new products.
• Manage complex financial systems and operations including software development and maintenance of more than 1 million rates and over 1 billion complex chargeable events per month.
• Lead cross-functional Operational Leadership Team and coordinate projects between Accounting, Marketing, Sales, Operations, Customer Service, Information Technology and other business areas. Design and implement new.
• Oversee all activities associated with 8 internal and external order-to-cash systems, including the submission of problems, enhancement requests and escalations as well as the coordination of system releases and.
• Negotiate and manage vendor contracts for services such as outsourced operations, capacity purchases, managed services, system consulting and bill print. Implement controls to ensure adherence to contractual terms..

Concord, NC, US

• Directed all aspects of $250 million in U.S. and Canadian billing, including product catalog maintenance, development of system and process enhancements and implementation of revenue assurance activities. Key.
• Directed the analysis, development, testing, implementation and audit of all billing, mediation, accounts receivable and revenue assurance systems and activities in the US and Canada. Identified business and system.
• Lead successful billing system replacement project, including managing the RFP process and conducting detailed due diligence activities with prospective vendors. Lead requirements elicitation, data migration, test case.
• Negotiated numerous vendor contracts for billing systems and services such as bill print and mailing. Reduced annual billing expenses by more than $150,000 by renegotiating a key vendor contract and identifying ways to.
• Managed all complex operational activities in a 24 x 7 x 365 environment, including executing, troubleshooting and auditing all automated and manual system jobs required to produce timely and accurate billing. Managed.
• Lead Functional Requirement Document creation and system design to ensure processes and software supported the business from a provisioning, billing, taxation, call center and collections perspective. Managed a team of.

Broomfield, Colorado, US

• Managed a workgroup that was responsible for ensuring the accuracy and timeliness of over $1 billion in annual revenues. Key responsibilities and accomplishments included:
• Identified and managed revenue assurance projects which improved billing accuracy and stopped revenue leakage. Through research, analysis and problem solving, fixed numerous system issues that resulted in billing more.
• Worked directly with sales and customers to investigate and resolve disputes, including creating SQL, Syncsort, SAS and JCL programs to analyze and correct issues. Successfully investigated and defended more than $1.7.
• Developed business requirements for system enhancement projects, including facilitating project meetings, gathering data, clarifying and documenting the business requirements and creating comprehensive documentation..
• Managed Arbor/BP billing system product catalog and rate configuration activities as a key part of a $50 million billing system replacement project. Included directing a team of business analysts, gathered requirements.

• Responsible for all aspects of Credit, Billing and Collections at this start-up company. Company ran out of funding.
• Responsible for directing all OSS/BSS, collection system configuration activities and print vendor changes at this start up company.
• Interpreted customer contracts and configured new products, rates, discounts and contracts in Arbor/BP. Performed User Acceptance Testing on Arbor/BP releases including rate changes, product configurations and bill.
• Developed tools for identifying dispute and cost reduction opportunities by auditing incoming invoices from vendors to ensure accuracy.
• Established standardized collections policies and procedures and negotiated with past due accounts. Included identifying and monitoring KPIs such as DSO and roll rates.

• Managed all customer billing at this start-up company. Company was acquired by competitor.
• Lead billing Order Entry team, ensuring that subscriber, service and pricing information was interpreted from order forms and gathered from customer cuts and entered into OSS timely and accurately.
• Managed all billing issue investigation and resolution. Investigated trouble tickets, determined root cause, and fixed issues or partnered with billing software vendor to resolve and develop workarounds.
• Developed SQL scripts to resolve billing issues and run billing operations. This included writing complex scripts to query Oracle databases to retrieve and update information. Also developed SQL scripts to perform.

• Directed a team of 45 employees in the credit, billing and collections department in this start-up company.
• Developed and implemented all standardized credit, billing and collections policies, processes and solutions in a fast-paced, start-up environment. Responsible for ensuring that all products and services were billed.
• Developed and executed strategies for limiting bad debt. Responsible for all credit and accounts receivable policies, procedures and operations, including authorizing credit, managing lock box operations and collecting.
• Evaluated state and federal debt collection regulations and built collections policies and procedures to ensure adherence. Managed efforts of internal collections and third-party agencies.
• Directed the work of all billing department personnel to ensure that all End User billing information was entered into the billing systems in a timely and accurate manner.

Dallas, TX, US

• Lead support functions and operational teams in the Billing, Accounts Receivable, Credit, Fraud and Collections areas.
• Designed and implemented processes to identify and reduce bad debt caused by high risk customers, delinquent accounts and repetitive debtors.
• Enhanced AT&T’s fraud control processes and systems to deter, detect and block fraud activity on AT&T’s network. Supported fraud resolution call center.
• Developed and executed strategies to manage customers throughout their lifecycle, including instituting deposits, usage threshold monitoring, implementing credit limits and other risk mitigation strategies.
• Identified strategies for rehabilitating past-due customers, increasing billing integrity and reducing churn of slow pay customers. Supported collections call center.
• Conducted benchmarking activities with other telcos to identify best practices for fraud prevention and bad debt reduction.

Mba, Finance

Bs, Business Management