Frank Van Bergen Email and Phone Number
Frank Van Bergen work email
- Valid
Frank Van Bergen personal email
Enthousiaste lean- en contactcenter expert/projectmanager en bruggenbouwer tussen de gebruikersorganisatie en de techniek (ICT). aandachtsgebieden:Operatie:- capacititeitsmanagement/workforce management (planning & forecasting)- operationeel management: (K)PI's, rapportages/dashboard, overlegstructuur, visueel management, coaching lijnmanagement- organisatieinrichting/inrichtingsplannen/budgettenTechniek:- Geprekrouteringsspecialist (0900/0800 platform, IVR, ACD)- IVR selfservice- Implementatie/optimalisatie emailmanagement- Implementatie/optimalisatie contentmanagement/kennismanagement- implementatie/optimalisatie ACD/CTI/IVR- Implementatie Forecastooling- Implementatie Quality monitoring- Bruggenbouwer tussen gebruikersorganisatie en techniek - Begeleiden RFI/RFP trajecten - Beheer SLA'sProcessen:- Begeleiding/uitvoering optimalisatie van processen op basis van de LEAN principes- Reductie cost-to-serve- Schrijven functioneel ontwerpen- Uitvoeren van KaizensMarketing/fulfilment- Organisatie opvang marketingcampagnes- adviseur procesinrichtingPersoonlijkheid:- Gedreven/resultaatgericht- Enthousiast- Loyaal- Open/eerlijk- CreatiefSpecialties: - Energie branche- Facilitaire callcenters
Riff Digital Engagement
View- Website:
- riffonline.com
- Employees:
- 166
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Manager Wfm And OperationsRiff Digital EngagementMeppel, Dr, Nl
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Interim Wfm & Prestatiedialoog ConsultantDas Apr 2024 - PresentAmsterdam -
EigenaarWfmforum.Eu Dec 2023 - Present -
Freelance Wfm TrainerNext Wfm Jul 2022 - PresentNijkerk, Gelderland, Nederland -
Wfm Management ConsultantNext Wfm Oct 2022 - Oct 2023
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Technisch DirecteurNext Wfm Jan 2022 - Oct 2022Nijkerk, Gelderland, Nederland
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Eigenaar, Wfm Consultant, ProjectleiderPromontis Advies B.V. Dec 2007 - PresentMeppel, Drenthe, Nederland -
Interim Wfm ConsultantIpg. May 2021 - Dec 2021Hasselt, Vlaanderen, België -
AmbassadeurCcmath Oct 2018 - Dec 2021 -
Consultant Aanbesteding & WfmProximus Jan 2021 - May 2021Brussel -
Productowner/Expertleider/ Manager Wfm Ai Bij Coöperatie VgzCoöperatie Vgz Feb 2019 - Dec 2020Eindhoven, Provincie Noord-Brabant, Nederland -
Business/Wfm ConsultantDrukwerkdeal.Nl Oct 2018 - Jan 2019Deventer, Provincie Overijssel, Nederland -
Manager A.I. Forecast, Planning En TrafficmanagementTelenet Oct 2017 - Sep 2018Mechelen -
Projectmanager Consultant Optimalisatie Forecasting Wfm En Traffic Management A.I.Telenet Mar 2017 - Oct 2017Mechelen, Vlaanderen, België
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Projectmanager A.IHogeschool Utrecht Jan 2015 - Jan 2017Utrecht Area, Netherlands -
Lean Consultant Capaciteitsmanagement A.I.Abn Amro Bank N.V. May 2014 - Dec 2014Diverse -
EigenaarWijnleven Apr 2011 - Apr 2014
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ProjectmanagerWijnleven Mar 2011 - May 2011
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Unit ManagerAbn Amro Bank N.V. May 2012 - Mar 2014Amsterdam Area, Netherlands
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Business Project Manager A.I.Alliander Nov 2011 - Apr 2012Arnhem -
Projectmanager A.I.Snt Jul 2011 - Nov 2011Zoetermeer -
Consultant/ProjectmanagerExpericom B.V. Apr 2011 - Jun 2011 -
Teammanager/ProjectleiderEssent Sep 2010 - Mar 2011 -
Teammanager/ProjectleiderEnexis Feb 2009 - Dec 2010
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Service CoordinatorVtspn Midden Jul 2008 - Feb 2009
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Customer Operations Manager A.I.Cendris Jan 2008 - May 2008 -
Manager Verkoop En SwitchenNuon Ccc May 2006 - Jan 2008 -
Lean ConsultantNuon Jan 2005 - Apr 2006
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ProjectmanagerNuon Feb 2003 - Jan 2005
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Hoofd Operationeel SupportNuon 2001 - 2003
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Planner/SupportmedewerkerNuon 1998 - 2001
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Planner/ProjectmanagerSnt 1996 - 1998
Frank Van Bergen Skills
Frank Van Bergen Education Details
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De Factoor
Frequently Asked Questions about Frank Van Bergen
What company does Frank Van Bergen work for?
Frank Van Bergen works for Riff Digital Engagement
What is Frank Van Bergen's role at the current company?
Frank Van Bergen's current role is Manager WFM and Operations.
What is Frank Van Bergen's email address?
Frank Van Bergen's email address is fr****@****vies.nl
What schools did Frank Van Bergen attend?
Frank Van Bergen attended Hu University Of Applied Sciences Utrecht (Hogeschool Utrecht), De Factoor.
What skills is Frank Van Bergen known for?
Frank Van Bergen has skills like Operations Management, Interim Management, Management, Process Management, Project Planning, Management Consulting, Change Management, Lean Manufacturing, Call Centers, Outsourcing, Business Process Improvement, Forecasting.
Who are Frank Van Bergen's colleagues?
Frank Van Bergen's colleagues are Anastasia Alexandar, Conny Oosting, Luuk Roordink, Thomas Koedooder, Rick Verlinden, Sven Danen, Fabiënne Van Den Berg.
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Frank van Bergen
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Frank van Bergen
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Frank van Bergen
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