Frank Vitak Email & Phone Number

Responding to calls, emails, and chat from clientsDevelop, design and document high quality onsite technical solutions and other project needs in various business streams for existing clients and new clients.Resolve client issues or escalate to the appropriate teamTesting pre-released versions of softwareReviewing and staying up to date on the latest versions functionalityUpdate support documentationIdentify ongoing technical/functional changes and enhancements that can be made to system and client applications.Partner with internal teams in development center to keep up to speed with new technologies and customer impacting changes.Assist team members when necessary

Hunt Valley, Md

If your an employee who's employer does not offer any voluntary benefits, or you feel that what they offer is not being properly presented to the employees, let me know. I would love to help improve the benefits provided by your employer.If you are an employer who is looking to help your employees handle the rising deductibles, or to provide other helpful voluntary benefits, I would love to help you create and implement a plan.For a better understanding of what we do, visit http://www.workforceconcepts-us.com.Of course, I can also help you out with any individual life or health insurance needs.

Towson, Md

-Manage the processing of refunds, misapplies, cancellations, and credit card disputes along with balancing club deposits-Continuously evaluate work levels to ensure proper staffing-Correspond with field management to resolve potential problematic situations-Troubleshoot policy changes and new program launches-Create invoices for our corporate and insurance based memberships-Provide accurate reporting to accounting.

Towson, Md

Developed and implemented a plan to transition operations from closing offices in California to Maryland

Towson, Md

-Coded prospect and retention emails using HTML using Dreamweaver and Photoshop -Scheduled email deployment -Maintained mailing list integrity

Towson, Md

Managed a team of supervisors and phone representatives who handled customer service, sales, and prospect management calls

Education record

High School