Frank Williams Email & Phone Number

Brookings, Or

St. Louis, Mo

▪ Monitored and maintained network of three satellite sales offices (Tampa, Oakland, San Diego).▪ Created production services with Windows Server 2016 and VMWare ESX.▪ Performed in-house development of applications and scripts (Visual Basic and PowerShell).▪ Maintained Active Directory for thousands of users and computers in multiple Org Units.▪ Collaborated with global IT teams to diagnose issues and implement solutions.▪ Prepared Windows client workstations using PXE boot, MDT imaging, and SCCM deployment.▪ Utilized Service Manager ticketing system and Asset Manager tracking database.▪ Performed hardware diagnostics and repair on laptops, desktops and iPhones.▪ Supported Cisco VOIP desk phones.

Marshall, Nc

▪ Network administrator for computer systems and servers for all county departments including Sheriff and Detectives, E911 Dispatch, Social Services, Tax Collection/Assessors, Elections, Health, Mapping/GIS, and Finance.▪ Responsible for researching, purchasing, and implementation of hardware, software, and mobile devices.▪ Implemented Spiceworks help desk ticketing system used by over 250 employees.▪ Assisted finance department and commissioners in budget planning sessions.▪ Planned, installed, and maintained network cabling for county office buildings.▪ Created and maintained on-site and off-site data backup procedures and disaster recovery plans.

Burnsville, Nc

▪ Built Windows XP and Windows 2003 Server computers according to client’s specifications.▪ Performed virus cleanup and hardware repairs on customer's desktops and laptops.▪ Performed phone and on-site technical support for wireless and dialup ISP customers.▪ Configured Motorola Canopy wireless antennas to be used at customer’s locations.▪ Monitored and diagnosed ISP network infrastructure.▪ Developed ISP customer management database solution using Apache/MySQL/PHP.▪ Entered invoices and accepted customer’s payments in a retail environment.

Augusta, Ga

▪ Executed software testing procedures and documented software issues into TestTrack database.▪ Managed software artifact database including issues, defects, feature requests, change requests, and customer issues.▪ Created and maintained software testing processes, strategies, and plans.▪ Coordinated with other teams including Programming, Support, and Product Management.▪ Assisted Support department to resolve customer’s technical problems.