Fran Pillar Email & Phone Number

London, London, GB

Led operations, logistics, and customer service teams, managing £m distribution budget across eCommerce, digital partners, wholesale, and stores. Executed a multi-year supply chain strategy to fuel business growth, partnering with 3PLs, freight forwarders, and key suppliers to deliver.

London, London, GB

Led the Technology team, growing from 3 to 15 in 3 years, including establishing an inhouse engineering capability. Owned and delivered Seraphine’s Technology strategy inline with business strategy. Responsible for delivery of the programmes and projects within the IT portfolio. Controlled the budget for technology including eCommerce.

London, GB

• Established a demand management process for Harrods that allows the business flexibility to take advantage of new opportunities, while working within the constraints of an annual planning cycle. Developed a 3-year.
• Led a high performing team of Business Relationship Managers, Architects, Business Analysts and Product Owners ensuring collaboration, engagement, and agreed priorities with the business

London, GB

Delivered the redevelopment of the harrods.com website and the implementation of a leading multi-channel eCommerce platform in partnership with Farfetch within 18 months, to agreed scope and within budget

London, GB

Developed IT strategies for each of Harrods main business areas; Retail, Harrods.com, Product, Customer, Supply Chain and Corporate that is aligned to the business strategy. Developed and maintained a technology strategy which supports the business and creates an optimal balance of performance against cost. Implemented appropriate and fit for purpose.

London, London, GB

Key Achievements* Established BA Practice to ensure more consistent delivery, improved quality and communication and better engagement with the business* Introduced a defined yet flexible framework for analysis and requirement management, ensuring adherence to appropriate standards and governance* Developed a competency framework for all BA grades to.

London, London, GB

Key Achievements* Lead Business Analyst on the ASOS iOS app project which won Best App at the PayPal Etail Awards 2012* Product Owner for the ASOS Product and Basket API project, allowing both internal and external developers’ access to ASOS.com’s fill project range as well as ‘Add to Bag’ functionality. These APIs are also the foundations for all ASOS.

Cremorne, Victoria, AU

Business analyst for the Sales and Acquisition area, including Business Process Management and Commission modules. A key part of this role was requirement gathering and management as the sales module had to be developed from scratch. Process mapping and clear documentation was key, as was clear and concise communication, as the developers building the new.

Sydney, NSW, AU

System business analyst for Origin Energy’s billing systems. The ability to develop business requirements and functional specifications has been fundamental to this role. Organisation skills have been required in order to coordinate user acceptance testing with other groups within the business, and the release of system changes and enhancement into a.

Provided system specialist services and support to all levels of the business. A key part of this role was to build effective relationships with the software and hardware support teams, and to work along side user with varying levels of understanding. This required a wide understanding of all aspects of Gentrack. Excellent analytic skills were essential in.