Frantz Dhin Email & Phone Number

Copenhagen, Capital Region, Denmark

Working with companies of all sizes to enhance information security, compliance, cloud adoption and good IT management

Copenhagen Area, Capital Region, Denmark

Copenhagen Area, Denmark

SoftCom Solutions A/S was acquired and merged into IT Relation A/S. While my title was changed, most of my time was still spent completing outstanding projects, as well as alleviating short staffing issues amongst our technical staff in Zealand office.+ Acted as Systems and Solutions Architect on new sales.+ Did project management on migration and implementation projects+ Implementing solutions for new and existing customers+ Participated in change management for hosted customersSystem Architect | Implementing Office 365 and Microsoft Cloud | Project Management | Security

Copenhagen Area, Denmark

A staff manager was hired, so some of my tasks were handed over, and my focus was realigned to reflect increasing demands from customers: Compliance, IT governance, security management, EU model clauses, as well as address a need in the organisation for greater precision in solutions design and architecting, and making sure the projects were delivered as agreed.+ Prepared the company for ISAE-3402/ISO 27001 declaration.+ Acted as Systems and Solutions Architect on new sales.+ Did project management on migration and implementation projects+ Implementing solutions for new and existing customers+ Participated in change management for hosted customersSystem Architect | Implementing Office 365 and Microsoft Cloud | Project Management | Security

Copenhagen Area, Denmark

This position was my step into management. The headline task given to me by top management was "Improve our organisation quality and process maturity". I was working a lot on making the organisation less ad-hoc and more formal. During this time there was a complete overhaul of SLA and contracts, service descriptions, sales material, processes in sales, as well as processes in implementation and daily service delivery.+ Managed the Service Desk team (staff of 3-5)+ Implemented ITIL processes in the organisation+ Created and implemented formal standards for documentation+ Took charge of improving and monitoring service quality in all of the organisation+ Delivered technical third level support/problem managementITIL | Service Management | SLA Management | Problem management

As a Systems Consultant I spent most of my time on premises of a portfolio of medium sized customers, and most oftenly managed all of their IT, even in cases where it would be slightly out of bounds. In this job I learned a lot about how much it means to go that extra mile for the customer and fit in on their team. I established myself as a trusted and popular consultant by "my" customers. Gradually through these 6 years I became more and more of a third level support function to which management would toss "the impossible problems", and I was also an important factor in the companys success in transitioning from on site services to hosting services.+ Managed servers and workstations for SMB customers+ Migrated SMB customers to new hardware and software platforms, including virtual environments+ Offered third level technical support+ Did disaster recovery on numerous occationsWindows | VMware | Network | Firewalls | Security | SQL Server | Telephony | Linux | Mobility Solutions | Server and Desktop support | System migrations

Helsingborg, Sweden

This was strictly a call center job, where I helped Dell customers that had purchased Inspiron hardware. I offered both phone and e-mail support.

Ljusdal, Sweden

HP technical support on all end-user LOB's (computers, printers and other consumer electronics). Telephone and e-mail support.

Århus Area, Denmark

Managed server infrastructure and developed an embedded Linux distribution to run a captive portal for free urban WiFi access.