Franz Delos Santos Email & Phone Number

Toronto, Ontario, Canada

• Manage online transactions and processed payments using QuickBooks.• Ensure that both management and employees are adhering to regulatory agencies’ guidelines, maintaining compliance with Anti-Money Laundering (AML) and Anti-Terrorist Financing(ATF) rules and regulations.• Identify potential Compliance risks, develop, and implement corrective action plans for resolving issues and provide general guidance on how to prevent or address similar situations in the future.• Generate periodic reports and deliver them as scheduled or upon request to service providers such as banks, auditors, and suppliers. • Ensure proper and timely reporting of Large Cash Transaction Reports (LCTRs), Large Virtual Currency Transaction Reports (LVCTRs), Suspicious Transaction Reports (STRs) and Suspicious Attempted Transaction Reports (SATs) to Financial Transactions and Reports Analysis Center of Canada (FINTRAC).

North York, Ontario, Canada

•Provided comprehensive desk-side support encompassing hardware configuration, software installation, and user training. Managed Hardware and software setups, including printers and various applications, ensuring seamless user experiences.•Managed Windows Server (Active Directory) and Azure Admin Center operations, including onboarding/offboarding procedures, ensuring accurate group container assignments and license allocations.•Managed Microsoft Azure services, including Exchange Center for email management tasks, while also utilizing Intune for device enrollment and management.•Collaborated with Senior IT Administrators to implement and validate new group policies and technologies, ensuring enhanced system integrity. •Maintained documentation, including inventory lists, and troubleshooting methods used by the IT team. Developed user-friendly guides to be used by non-technical users, facilitating effective IT operations and support.•Generated and provided comprehensive reports. Contributed to comprehensive oversight and adherence to security protocols.