Strategic Projects Senior Manager
Current- Implemented new KPIs and action items, resulting in an executive level dashboard, improving C- Level visibility and contributing to a 15% reduction in strategic decision making.
- Optimized energy delivery process and algorithm mapping, enhancing overall service quality, leading to a 14.2% increase in customer satisfaction.
- Managed full product life cycle analysis for Iberdrola, leading to streamlined processes and improved product quality, leading to an increased customer retention rate of 98%.