Fran Jones Email & Phone Number

United Kingdom

Chimney Fire Coffee is a speciality coffee roastery in the Surrey Hills. We work hard to bring our customers coffee to suit every taste, using ethical and eco-friendly practices, all the way from farm to cup - alongside regular coffee support, training and education.We’re one of the few certified B Corp™ coffee roasters in the UK, committing to direct, transparent buying practices and reducing use of single-use plastics, waste, and emissions. High quality, responsibly sourced coffee. We buy 82% of our beans directly from the people who produce them, and handle the bulk of the logistics in-house. This results in a transparent supply chain and better prices for growers and producers. Plastic-free packaging with certified compostable and recyclable materials across our range.Giving back to the regions where our coffee is grown via donations to Re-Cycle, a small charity who refurbishes unwanted bicycles for remote communities in Africa - increasing school attendance by 30%. A complete solution under one roof with in-house production, equipment, training and ongoing support - and free next working day delivery.Get in touch: Fran@chimneyfirecoffee.com

• Developed a new service and educational hub for pet owners under the umbrella of an international pet insurance business • Executed global brand and marketing strategy • Liaised with creative agencies curating website, social media, branding• Established B2B partnerships with pet professionals such as behaviourists, vets, nutritionists, animal welfare organisations• Content creation for all communication channels • Affiliate and product ambassador programmes • Created bespoke directories and information tools

The IoT Leopard® Lync System is designed to empower manufacturers in the bicycle industry to provide products that are smart, connected and capture customer insight through behavioural data. Cyclists benefit from advanced anti-theft and tracking features.• International B2B development for a tech startup• Managed the whole sales cycle for an IoT bicycle connectivity solution (hardware and software)• Built strategic partnerships with stakeholders in the cycling and active travel industry• Planned and implemented marketing and communications strategy• Scoped out data collection for active transport improvement as well as customer behaviour

• Managed channel and end user portfolio including key accounts within a multi-million Euro book of business• Identified and executed business growth opportunities for new and existing markets, exceeding financial targets• Supported the product development team in defining customer requirements and launched new solutions• Established and maintained effective relationships with key customers to ensure preferred supplier status• Found prompt resolutions to queries by liaising with company’s technical, logistics and manufacturing function• Delivered product training for distributor sales representatives• Contributed to enhanced digital sales, e-commerce, and pricing tools

• Served as a multilingual Performance Coach for a team of 15 Concierge Service Specialists, focused on providing high-touch lifestyle management• Managed partnership structure including VISA, MasterCard, American Express• Through bespoke coaching improved the operational workflow leading to 100% success in achieving KPIs• Improved performance quality by 30% rebuilding the assessment and training programme• Delivered customer journey improvements with recommendations on operational direction and strategy• Expert insight into all Concierge services and procedures working closely with agents to steer innovation• Responsible for translating and editing marketing communication to key customers• Created enhanced style guidelines and correspondence templates in English, German, French• Improved processes and assisted with recruitment and team management

• Managed a defined portfolio of leading high street retailers such as Whole Foods Market, Planet Organic, Liberty London, Fenwick, and Topshop• Developed strategic partnerships and bespoke sales activities in line with joint business planningWeleda has been growing plants organically and creating natural skincare, health and wellbeing products for 100 years.

• Created marketing campaigns and had a wide range of project-based responsibilities within a year’s secondment• Planned and managed over 15 large-scale concert events• Reported on post-event evaluation • Managed and coordinated advertising channels to hit audience targets

• Theatre Business responsibility • Arts and Audience Development • Project Management • Multi-genre Arts Management• Artistic curation• Brand collaborations and partnerships • Key Stakeholder liaison • Feasibility studies and forecasting • Financial negotiation• Dynamic pricing implementation • Orchestra and Dance consortia • Company and Tour Management• Hire and additional income stream maximisation • Part of workplace consultation group achieving investors in people accreditation One of the UK's top attractions, Wales Millennium Centre is Wales’ home for the performing arts in Cardiff Bay. This landmark building stages musicals, opera, ballet, circus and contemporary dance alongside a programme free performances.

New York, United States

Master Of Business Administration - Mba And Ba (Hons) International Business Management

Activities and Societies: Student orchestra Management of people & performance, international marketing, management of information.

International Marketing Degree

Musicology And Violin

Baccalaureate

Activities and Societies: Leader of the school’s symphony orchestra