Luca Franzoni

Luca Franzoni Email and Phone Number

Responsabile Servizi Informativi presso Corman S.p.A. @ CORMAN s.p.a.
milano, lombardy, italy
Luca Franzoni's Location
Milan, Lombardy, Italy, Italy
Luca Franzoni's Contact Details

Luca Franzoni personal email

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About Luca Franzoni

Responsabile Servizi Informativi presso Corman S.p.A.

Luca Franzoni's Current Company Details
CORMAN s.p.a.

Corman S.P.A.

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Responsabile Servizi Informativi presso Corman S.p.A.
milano, lombardy, italy
Website:
corman.it
Employees:
104
Luca Franzoni Work Experience Details
  • Corman S.P.A.
    Responsabile Dei Servizi Informativi
    Corman S.P.A. Feb 2017 - Present
    Lacchiarella (Mi)
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  • Omega3C
    Business Intellicence Project Developer
    Omega3C Aug 2014 - Jan 2017
    Milano
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  • Sitel Italy Spa
    Report Specialist - Data Analyst
    Sitel Italy Spa Dec 2013 - Jul 2014
    Milan Area, Italy
    Worked, as a data analyst and SQL queries writer, on a project focused on monitoring the KPIs of a contact center.
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  • Sitel Italy Spa
    Processes And Procedures Specialist - Report Specialist
    Sitel Italy Spa Mar 2008 - Dec 2013
    Milan Area, Italy
    Business process management (acquisition, design, writing, documentation, correction, improvement)Collection, organization and analysis of facts and data, creation of reports (MS Excel) and reporting tools (Macros and VBA for MS Excel), designed to verify the project preformance indicators. Data analysis, oriented to discover strong points and improvement areas, and to identify and schedule the corrective action.Preparation of documentation for courses, delivery of training, preparation of reference documents, preparation of test for the knowledge evaluation, mainly focused on the business processes and on the usage of information system tools.
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  • Sitel Italy Spa
    Technical Mentor
    Sitel Italy Spa Mar 2006 - Mar 2008
    Milan Area, Italy
    Technical trainer and resposible for quality (Technical Mentor) of an Help Desk team that offers technical support inbound (through telephone and email)Preparation of training material related to hardware and software products in scope of the technical support, delivery of the courses and verification of the knowledges.Analysis of data related the team performances , to identify strengths and improvement areas, observance of high quality standards (based on kpi) and implementation of corrective action.
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Luca Franzoni Skills

Management Microsoft Office Outsourcing Help Desk Support Project Management Call Centers Soddisfazione Del Cliente Windows Call Center Customer Satisfaction Vba Microsoft Excel Coaching Business Analysis Analisi Aziendale Process Improvement Customer Experience Procedure Development Business Intelligence Contact Center Microsoft Windows Training Delivery Process Control Macro Mac Os Lingua Inglese English Sap Bw Miglioramento Processi Procedure Manuals Linux Assistenza Tecnica Technical Support T Sql Miglioramento Processi Aziendali Contact Centers Microstrategy Strumenti Di Business Intelligence

Luca Franzoni Education Details

Frequently Asked Questions about Luca Franzoni

What company does Luca Franzoni work for?

Luca Franzoni works for Corman S.p.a.

What is Luca Franzoni's role at the current company?

Luca Franzoni's current role is Responsabile Servizi Informativi presso Corman S.p.A..

What is Luca Franzoni's email address?

Luca Franzoni's email address is lu****@****a3c.com

What schools did Luca Franzoni attend?

Luca Franzoni attended Liceo Scientifico "e. Fermi" - Salò (Bs), Conservatorio Di Musica "g. Verdi" Di Milano, Università Degli Studi Di Brescia.

What skills is Luca Franzoni known for?

Luca Franzoni has skills like Management, Microsoft Office, Outsourcing, Help Desk Support, Project Management, Call Centers, Soddisfazione Del Cliente, Windows, Call Center, Customer Satisfaction, Vba, Microsoft Excel.

Who are Luca Franzoni's colleagues?

Luca Franzoni's colleagues are Roberto Anselmi, Marco Iacono, Matteo Lupi, Daniele Castiglioni, Cristiano Ambrosio, Alessio Badiali, Nicola Zambianchi.

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