I am a IT Professional with over 13 years' experience leading multidisciplinary teams and delivering innovative technology solutions for companies, working and acting in Brazil, Latin America in national and multinational companies in the field of information technology, retail industry, telecommunications, contact Center, outsourcing, global IT strategic management and banking. Experience in several areas at the IT universe on Implementation, infrastructure , service delivery, Project management, system training, management consulting.Customer Experience (CX) specialist with over 10 years' experience in large companies and various sectors. Directs Project teams to develop high-quality programs that solve business problems and provide tangible results. Consultant in Business Strategy and Portfolio Management in IT Projects, Project Manager for Excellence Center. My key skills and knowledge include:• Analytics • Business Intelligence • Project Management & Program Management• Marketing • Team Management • Retail Operations Management • Budget Forecast• Business Strategy • Corporate Governance • Valuation Analysis • Customer Relationship Management• Business Process Outsourcing • Customer Management Services • Scrum • PMBOK • Management 3.0 • ITIL Service Management • PMO• IT Operations Management• Lean Six Sigma Project MethodologiesCareer highlights:- Successfully built new strategies for different companies, yielding an approximately 40% revenue increase.- Directed programs with up to 5 infrastructure and application projects—implemented vendor and financial strategies that improved project planning and reduced costs by 10% in only five months.- Implemented comprehensive quality management & knowledge management processes, resulting in enhancing the quality of projects delivered by 70% and ultimate customer satisfaction.- Monitoring of the strategic planning, framing the strategic guidelines (brand positioning, target market, segments, target audience) for the organization, helped to Conclude 4 business acquisitions around of 700 million .I am always open to new connections and opportunities to collaborate and grow professionally. Feel free to get in touch if you're interested in discussing how I can add value to your team or your project.Available for changes of state, country or continent.E-mail: francivaldo.silvah@gmail.comMobile: +5511 975807612LION™ - LinkedIn open networker