Fraydie Bonan Email & Phone Number

As an experienced Project Coordinator and Customer Experience Manager, I specialize in driving exceptional client and customer experiences, optimizing operational processes, and fostering strong relationships. With a proven track record in managing high-value client portfolios and leading teams, I’m passionate about creating solutions that enhance engagement, streamline operations, and deliver measurable results.Currently at MicroSpec Systems, I manage B2B registration projects for major trade shows, supporting clients with tailored online registration systems and onsite event operations. My approach combines data-driven insights with proactive client engagement, resulting in a 100% contract renewal rate and consistent 5/5 satisfaction scores across my portfolio. I thrive on identifying client needs and providing solutions that not only resolve immediate issues but also expand the scope of our offerings. Key accomplishments include pioneering a hybrid registration solution that reduced data entry errors by 90% and developing an SOP for ticketing that cut labor by 50%.Previously, as a Customer Experience Manager at Indigo, I led teams of up to 130 across multiple locations and managed customer-focused operations for stores with up to $16 million in annual sales. Through strategic training, I helped elevate team skills and streamline workflows, while my initiatives in customer demographic expansion increased departmental sales by over 1400%. I’m proud to have fostered a culture of growth, achieving significant year-over-year improvements in employee engagement and customer satisfaction.I’m skilled in building strong cross-functional relationships, delivering effective solutions, and aligning team efforts with business objectives. Whether leading B2B projects or optimizing customer experience strategies, I’m dedicated to making a positive, measurable impact.Let’s connect if you’re interested in collaborating or learning more about my experience in project coordination, customer success, and operational excellence.

• 

  Wilfrid Laurier University

  Political Science And Government