Frances Rivera-Biaggi, Mba Email & Phone Number

Hamden, Ct, Us

Hamden, Ct

Hamden, Connecticut, United States

-Assumes duties of the regular District/School classroom teacher promptly and in accordance with school rules.-Implement existing lesson plans in a manner that ensures the integrity of academic time, and motivates students tolearn and participate.-Instruct students regarding a variety of classroom topics/courses of instruction, as determined by the School District’s lesson plan and in accordance with Kelly Services policy.-Assign reasonable tasks and homework to students in… Show more -Assumes duties of the regular District/School classroom teacher promptly and in accordance with school rules.-Implement existing lesson plans in a manner that ensures the integrity of academic time, and motivates students tolearn and participate.-Instruct students regarding a variety of classroom topics/courses of instruction, as determined by the School District’s lesson plan and in accordance with Kelly Services policy.-Assign reasonable tasks and homework to students in accordance with the School District’s lesson plans.-Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of thestudents. Address the various learning styles of students accordingly Show less

Orange, Connecticut, United States

Amazon Logistics DCY9, Orange, ConnecticutOn the Road (OTR) RTS & Load – Out• This role involves dispatching an average volume of 50,000 or more deliveries across a fleet of 350+ drivers• Overseeing and assisting nine Delivery Service Partners that operate within the station• Lead Safety A3 for OTR team and implement strategies aimed at reducing safety violations and injuries by 30% • Leading multiple projects aimed at improving OTR quality, in addition to implementing… Show more Amazon Logistics DCY9, Orange, ConnecticutOn the Road (OTR) RTS & Load – Out• This role involves dispatching an average volume of 50,000 or more deliveries across a fleet of 350+ drivers• Overseeing and assisting nine Delivery Service Partners that operate within the station• Lead Safety A3 for OTR team and implement strategies aimed at reducing safety violations and injuries by 30% • Leading multiple projects aimed at improving OTR quality, in addition to implementing new and current processes for PNOV and DNR• Partnering with Loss Prevention to conduct SALTs on specific Delivery Associates • Assisting Loss Prevention and Human resources conducting investigations • Manage safety, quality, productivity, and customer delivery promises• Manage the weekly scorecard of three DSPs, two of which have improved from poor scores to fantastic. Assist high performing DSP with their weekly scorecard and develop a plan to improve their overall safety among DAs. • Leading DSPs to ensure compliance with Service Type regulations and encourage Engine off practices. Main objective to achieve 90% + • Leading the coaching efforts for delivery associates to improve overall operation metrics. This involves visiting the garage on a daily basis and providing support during SUMs.• Oversee and support delivery associates while they are on the road to help them overcome barriers and ensure customer satisfaction• Manage on-road incidents related to Amazon transportation logistics. This includes overseeing incident response and resolution, evaluating and improving safety protocols and ensuring that all incidents are properly documented and reported in accordance with company policies Show less

Orange, Connecticut, United States

Amazon Logistics DCY9, Orange, ConnecticutUnder the Roof (UTR)• This role involves the processing of an average inbound volume of 50,000 +• Support Yard Marshall in the process of managing the dock, checking in, receiving and tracking incoming volumes. Also, escalating tickets through FMC as needed.• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance• Manage safety… Show more Amazon Logistics DCY9, Orange, ConnecticutUnder the Roof (UTR)• This role involves the processing of an average inbound volume of 50,000 +• Support Yard Marshall in the process of managing the dock, checking in, receiving and tracking incoming volumes. Also, escalating tickets through FMC as needed.• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance• Manage safety, quality, productivity, and customer delivery promises• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives• Leading sort team in improving stow and induct rates via on the spot coaching, utilizing Apollo audits and posting rates throughout the site to keep stowers and inductors engaged.• Successfully drove stow rate increase from 180 to 240 per hour within three weeks via SPT benchmark rates indicator• Successfully drove induct rate increase from low thousands per hour to a high average of 1,200 per hour within three weeks via SPT benchmark rates indicator Show less

North Haven, Connecticut, United States

Amazon Warehouse BDL3, North Haven, ConnecticutResponsible for all outbound ship dock operations within the fulfillment center during the RT shift (nights & weekends) and Back-Half Day Shift (W-S); • Partner with HR to support interviews for available opportunities L3+ • Assist HR with investigations proposing remedial action based on investigation findings, more specifically to safety violations• Balance time between projects, operations and crisis responses without… Show more Amazon Warehouse BDL3, North Haven, ConnecticutResponsible for all outbound ship dock operations within the fulfillment center during the RT shift (nights & weekends) and Back-Half Day Shift (W-S); • Partner with HR to support interviews for available opportunities L3+ • Assist HR with investigations proposing remedial action based on investigation findings, more specifically to safety violations• Balance time between projects, operations and crisis responses without hindering operations• Resolve interpersonal problems and resolve shift execution barriers escalating when necessary; • Lead, develop and mentor a team of 5 Process Assistants and 150+ hourly associates in ship dock operations across 4 major sub-departments; • Responsible for the overall safety of team, quality of work and delivering on customer promise; • Enforce and audit the ship dock’s policies and procedures in all areas including safety and human resources; • Responsible for building a winning culture to meet and exceed operational performance; • Led team to record low ship sorter recirc percentage that contributed to BDL3 ranking #4 in the network for this metric; • Conduct strategic labor planning based on backlog, volume trends, attrition, special events and succession planning; • Create mechanisms to keep Associates engaged in their role and engaged in the safety of the ship dock; • Coordinate across departments with support teams to ensure ship dock had all necessary tools to be successful; • Develop and share best practices across shifts to drive week over week performance for all four shifts. Show less

North Haven, Ct, United States

• Lead the operational process to deliver sales and profits while protecting our assets• Leading and supporting inventory management processes.• Perform supervisory tasks in a fast-paced setting; support multiple store departments with high volumes of work.• Provide excellent human resources and customer service with attention to cultural diversity.• Utilize organizational skills to staff the facility on a weekly basis, organize events such as arts and crafts workshops… Show more • Lead the operational process to deliver sales and profits while protecting our assets• Leading and supporting inventory management processes.• Perform supervisory tasks in a fast-paced setting; support multiple store departments with high volumes of work.• Provide excellent human resources and customer service with attention to cultural diversity.• Utilize organizational skills to staff the facility on a weekly basis, organize events such as arts and crafts workshops, coordinate unloading shipments and stacking store, and schedule and coordinate store inventory work with the goal of meeting deadlines.• Maintain store records including receipt of shipments deliveries, staff schedules, inventory reports, billing and invoices, merchandise returns, and defective products.• Demonstrate commitment to professional development through providing training opportunities to staff, promoting self-based instruction, and accommodating staff schedules to allow employees attend school and other educational opportunities.• Enforce appropriate implementation of policies and procedures.• Train and coach employees including counseling and advising employees on matters relating to employment, career development, transfers, and human resources policies.• Troubleshooting and offering solutions to promote a trusting environment both to staff and customers.• Address employees and customers complaints through ability to problem solve, exercising critical thinking and being detail oriented.• Interact with employees, district managers and customers explaining information and procedures in a fast-paced environment that involves considerable in-person, phone and e-mail contact.• Conduct interviews and complete hiring process of new staff.• Key Performance Indicator Delivery of Rewards system Show less

Trumbull, Connecticut

Establish customer-client rapport to identify their personal needs and product preferences. Recommend the products that best meet the client's request. Educate customers on new products and services to maximize a sale. Analyze, research and resolve billing, service and equipment inquiries, and claims and adjustments. Resolve escalated costumer complaints. Train new representatives. Assist with introduction of new products and services to department representatives. Help back office with cash… Show more Establish customer-client rapport to identify their personal needs and product preferences. Recommend the products that best meet the client's request. Educate customers on new products and services to maximize a sale. Analyze, research and resolve billing, service and equipment inquiries, and claims and adjustments. Resolve escalated costumer complaints. Train new representatives. Assist with introduction of new products and services to department representatives. Help back office with cash handling when needed.• Address employees and customers complaints through ability to problem solve, exercising critical thinking and being detail oriented.• Coach new employees through completion of probationary period. Show less

Hamden, Ct

Performed banking transactions on a daily basis. Provided high quality and effective customer service. Represented the customer-oriented philosophy of the employer by assisting customers in identifying the financial products that best meet their needs. Recommended banking products that benefits the customer in their personal and/or business financial management. Provided assistance to new customers for them to understand the requirements of different transactions. Maintain confidentiality… Show more Performed banking transactions on a daily basis. Provided high quality and effective customer service. Represented the customer-oriented philosophy of the employer by assisting customers in identifying the financial products that best meet their needs. Recommended banking products that benefits the customer in their personal and/or business financial management. Provided assistance to new customers for them to understand the requirements of different transactions. Maintain confidentiality and protect the privacy of the customer's financial affairs. Learned all policies and procedures, including access to the cash bolt, transactions limits, reporting suspicious transactions, and cash handling.• Perform over 300 transactions on a daily basis • Create connections and build a rapport with customers to identify personal needs• Recommend banking product or service• Balancing at end of shift• Interact with employees and customers explaining information and procedures Show less

New Haven, Connecticut

Internship as a requirement to complete Bachelor in Public Health. Assist Director of the Healthy Start Program (HSP) through developing, implementing and analyzing a customer satisfaction survey, and a provider perception survey. I established communication with local health services providers who served participants of the HSP in New Haven. This included communications with nurses, physician assistants, midwives, and OB-GYN specialists. Attended meetings with HSP participants, led focus… Show more Internship as a requirement to complete Bachelor in Public Health. Assist Director of the Healthy Start Program (HSP) through developing, implementing and analyzing a customer satisfaction survey, and a provider perception survey. I established communication with local health services providers who served participants of the HSP in New Haven. This included communications with nurses, physician assistants, midwives, and OB-GYN specialists. Attended meetings with HSP participants, led focus groups in English and Spanish, and collected feedback regarding their experiences with their health care providers. Developed PowerPoint presentations and conducted workshops with participants of the HSP including topics of: nutrition during pregnancy, caring for newborn babies, parenting skills, benefits of breastfeeding, and effective communication with healthcare providers. Collected data of pre and post presentations, maintained electronic communication, and utilized my skills with Microsoft products. I made recommendations for improvement of services at the community-based level and at clinical settings.• Read over grant submission to the Federal government • Work on the Place Matter project; develop a survey to interview 15 people who receive care from Healthy Start and their providers. • Worked on developing a consortium meeting for women• Consumer Empowerment, Engagement, and Development.• Created two flyers regarding asthma and smoking in babies and breastfeeding Show less

Establish customer-client rapport to identify their personal needs and product preferences. Recommend the products that best meet the client's request. Educate customers on new products and services to maximize a sale. Analyze, research and resolve billing, service and equipment inquiries, and claims and adjustments. Resolve escalated costumer complaints. Train new representatives. Assist with introduction of new products and services to department representatives. Help back office with cash… Show more Establish customer-client rapport to identify their personal needs and product preferences. Recommend the products that best meet the client's request. Educate customers on new products and services to maximize a sale. Analyze, research and resolve billing, service and equipment inquiries, and claims and adjustments. Resolve escalated costumer complaints. Train new representatives. Assist with introduction of new products and services to department representatives. Help back office with cash handling when needed.• Address employees and customers complaints through ability to problem solve, exercising critical thinking and being detail oriented.• Coach new employees through completion of probationary period. Show less

Hamden, Ct

Created memorable shopping experience for the customer assisting with clothing styles and a positive energy. Provided a neat, clean, organized and safe shopping environment for the customers. Educated customers on the benefits of the Old Navy Credit Card to maximize sales. Part of the ad set team, changed weekly prices and promotions. Performed cash handling duties before the opening of the store and during closing hours, made sure the drawers were even, investigated short or overages, and sent… Show more Created memorable shopping experience for the customer assisting with clothing styles and a positive energy. Provided a neat, clean, organized and safe shopping environment for the customers. Educated customers on the benefits of the Old Navy Credit Card to maximize sales. Part of the ad set team, changed weekly prices and promotions. Performed cash handling duties before the opening of the store and during closing hours, made sure the drawers were even, investigated short or overages, and sent deposit to bank. Show less

Accelerated Mba, Business Administration And Management, General, Master'S

Bookeeping & Office Assistant Certification, Professional, Technical, Business, And Scientific Writing, Certification

-Six Sigma White Belt -Written & Verbal Communication -Microsoft Proficiency (Word, Excel, Powerpoint, Outlook) -Conflict Resolution

Bachelor Of Science (B.S.), Public Health

Activities and Societies: National Society of Leadership and Success