Fred Baker Email & Phone Number

2022-Sports & Entertainment Leader IBM UKI2018-IBM Garage UKI Leader2017Digital Portfolio Lead - IBM iX2016IBM Interactive Experience - Digital Project Manager - Senior Consultant - European CMS practice functional lead2015IBM Interactive Experience - Consultant & European CMS practice functional lead2013 - 2015IBM NZ - Global Business Services - ConsultantExperience - Roles held at IBM- CMS Practice Growth LeadershipLeading the European-wide growth of CMS capability - including the growth of go-to-market and delivery capability, education of sellers and project resource, pre-sales and solutioning, and evolution of value proposition and growth strategy.- Digital Project Manager and Scrum MasterManaging digital projects in all phases of the project lifecycle. Managing the delivery of agile digital projects with multi-located teams.Experience with all project management requirements: stakeholder management, financial, team management, project documentation.Agile and Scrum certified.- Customer Experience ConsultantAnalysing a company's customer service as the customer perceives it and proposing and designing positive initiatives to improve customer experience, brand reputation and market interaction.- Strategy ConsultantPlanning and running workshops with stakeholders to plan and create visions for future improvement in a range of areas; process improvement, organisational change, business growth strategy, digital strategy.Writing detailed findings of business operations - and presenting & building business roadmaps, value/investment maps, business cases.

Listed skills include Business Analysis, Project Management, Sales, It Strategy, and 24 others.