• Extensive experience in Telecom (carrier & enterprise) Maintenance and Network Operations Management• Built, staffed and/or managed Global Network Operations Centers (GNOC) in Poland, Netherlands Romania and India with team of 135+ network operations engineers over 5 years• Managed contractors supporting Verizon domestic and international local/long distance Central Office Operations with central offices in London, Boston to Washington corridor, Los Angeles and Hawaii performing… Show more • Extensive experience in Telecom (carrier & enterprise) Maintenance and Network Operations Management• Built, staffed and/or managed Global Network Operations Centers (GNOC) in Poland, Netherlands Romania and India with team of 135+ network operations engineers over 5 years• Managed contractors supporting Verizon domestic and international local/long distance Central Office Operations with central offices in London, Boston to Washington corridor, Los Angeles and Hawaii performing trouble isolation/analysis, provisioning and preventative maintenance on Lucent Optical gear, 5ESS switches and Nortel DMS gateways.• Traveled the world extensively to analyze and redefine Alcatel and Lucent Technologies into a single Global Managed Services Strategy for its Network Operations Centers• Successfully led transition teams to manage and execute the transformation of customer owned/operated networks into Alcatel-Lucent GNOCs as part of Managed Services deals including Sprint Wireline, British Telecom, University of Pittsburgh Medical Center, Texas Utilities, Cincinnati Bell Telephone, Belnet, Worldmax and FastFiber• Successfully executed and obtained the 1st US Government “Committee of Foreign Investment In the United States” (CFIUS) certification for a foreign country (Poland) certifying both a Network Operations Center and its staff• Created and developed a customer advocacy team of Service Delivery Managers (SDMs) to manage network transitions, organize and manage Operational Readiness testing, initiated customer billing and develop Customer Interface Agreements to ensure contract compliancy and customer satisfaction• Operations Area Manager covering 3 regions (East, Northeast and Central) providing maintenance services on Lucent Technologies Data networking, computing, transmission, switching and televideo conferencing products to carrier, enterprise and government clients Show less