Program manager - Citibank. Client facing program manager responsible for project intake, tracking, and issue resolution. Project manager - Chase Bank. Managed time sensitive third party call center integration. Project manager - Oracle Upgrade. Managed mission critical Oracle upgrade of loyalty redemption platform. Project affected all clients an included management of third party consulting firm.Program manager - AWS migration of travel redemption platform. Required management of platform and clients through hybrid deployment phase. Responsibilities include executive level status reporting, management of clients through security analysis of new platform, client specific cut-over planning and execution.Program manager - Air Canada travel redemption implementation. Client facing program manager responsible for management and reporting across all components of the project including, application deployment, assessment and implementation of Canadian regulatory and accounting requirements, call center/telephony set up, agent training, client security reviews, contract review/approval.

Program Manager - responsible for managing a portfolio of 250 projects and programs on a fixed fee contract. Projects were focused on refreshing out of support hardware and operating systems. Succeeded in closing all projects and retiring over 4500 OS licenses.Portfolio Manager - As the refresh program wound down, transitioned to portfolio manager for First Data Global Support Services. Responsible for oversight of the project intake process, requirements, design, PM assignment, and execution of 75 global initiatives.Client Relationship Manager: As the primary contact for this client was able to repair a strained relationship at the outset and build it into a stable and productive revenue stream. The improved relationship was instrumental in developing additional contracts and yearly renewals of the existing contract.

Project manager for large infrastructure and client integration projects