Fred Obeng-Ampofo Email & Phone Number

Accra, Greater Accra Region, Ghana

Develop plans, and lead on-boarding efforts for new and existing distributors and stockists across the sub-region who resell KAEME products to end-users.
Develop relationships and collaborate across KAEME customer-teams in the sub-region to deliver a joint approach and contribute to the growth and direction of KAEME in the region.
Lead continuous management, monitoring and support to distributors and stockists.
Complete regular reviews of distributors to evaluate and assess existing stockists with key trends in customer need to improve services to their KAEME clients.
Interact directly with KAEME stakeholders to resolve issues, improve customer experience, and drive initiatives to increase their likelihood of success in the distribution and sales of KAEME products.

United States

Provided services with troubleshooting at Brown IT Service Center, familiar with help desk request and ticketing system.Extensive experience with Help desk phone support at Brown IT Service Center and Brown Media Service fixing software and hardware tech issues over the phone or in personKnowledge of applications such as Google Apps, Filemaker, IT Ticketing systemExperience with Microsoft Office suites (software).Extensive experience in troubleshooting, supporting computing users, Mac OSX, windows platform, phone devices.Extensive working knowledge of AV equipment including troubleshooting skills.Strong foundation of understanding of signal flow and potential relationship with problems.Have a strong working knowledge of Crestron room control systems. Ability to administer/troubleshoot system via room touch panel and remotely via Fusion.Excellent customer service skills; strong commitment to customer service; and positive attitude.Ability to work effectively in a group and as a member of a project team.Constantly applied problem-solving skills to meet needs of customers in a quick and effective manner.Able to multitask and prioritize tasks required in a dynamic environment.Excellent organizational and communication skills, and the ability to understand and present complex technical issues to a diverse customer base.Able to work independently and proactively; work effectively in a group and as a member of a project team.Possesses a willingness and ability to support a diverse and inclusive environment.

United States

• Developed effective ways of making technology accessible to the Amherst community.• Managed and assigned workload of student staff members.• Developed, negotiated and processed service contracts with partner clients.• Supported IT infrastructure by installing, maintaining, and updating classroom technologies, software and hardware across campus.• Facilitated the design and utilization of Amherst College’s technology vision for the future.