Overseeing process of scheduled pickups and stops and training personnel.Internet and Phone Networking installation & repair.

Lead project manager for small to medium sized companies planning and implementing IOT (Internet of Things) devices. Providing top tier support to customers and other staff.

Security technician, Responsible for a verity of computer paperwork, training, and installations of state of the art home automation / security systems.Installing the systems making sure the security systems is installed within compliance of North Carolina and within company regulations. Making sure the systems are up and running correctly and functionality of the systems are updated with the correct firmware, 3 G readings for network as well as broadband services, and maintenance of all system including integration with other system requirements. QA of all systems I run behind other technicians that have installed or repaired.

Assemble/Disassemble internal computer hardware, install software, stress test and audit remanufactured computers, recertify with Microsoft COA.Perform configuration and installation of wireless network systems; maintain customer satisfaction by resolving client problems and responding to user inquiries to repair problems and or implement new planning modes and new network specifications. Diagnose, evaluate network systems involving hardware, software and communications using testing tools and techniques.Identify system hardware and software application and operating system problems by determining the most efficient and cost effective way to resolve problems.Perform necessary repairs on systems that may include replacement of boards, changing servers, loading and testing software applications, and restoring customer network operating systems to ensure most efficient utilization of all company resources. System imaging / cloning configuration.

Responsible for installing, relocating, disconnecting, troubleshooting and auditing cable service and ancillary equipment.Followed departmental installation policies in compliance with OSHA and NEC standards.Responded to customer requests and answered customer questions in a professional, courteous, and effective manner.Maintained an up-to-date knowledge of customer premise equipment and program services / listings in order to provide information to customers.Prepared and maintained logs, reports and other related documentation in accordance with company and departmental policies.Maintained, organized and stocked vehicle with proper equipment in order to perform required duties.Performed Installs, Service Calls, Disconnects, Move's, Adds and Changes of TWC Business Class Services. Installed Service cable from pole (aerial) or pedestal (underground) and interior outlets to commercial subscriber locations and activated Video, HSD and BCP services following TWC installation procedures. Installed/Serviced coaxial, data and twisted pair phone cables integrating video, data, telephone service into new and existing commercial wiring. Installed & troubleshot analog and digital channel converters, cable modems, and wireless routers.Utilized cellular and email communication to effectively communicate with supervisor, customers and OSC as well as utilized a wireless/paperless work force management device.

Installed, maintained, repaired and tested equipment for the generation and utilization of electric energy for diverse-industry clients.Implemented energy-efficient solutions that saved clients hundreds of thousands of dollars annually.Performed general electromechanical repairs on client systems and equipment, ensuring adherence to Local and State code requirements.Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.Cultivated excellent relationships with clients, resulting in a strong base of referral business.Electrical wiring of custom homes and commercial businesses, running computer/phones lines (Cat-5E) and cable lines (Rg-6), adding circuits, wall fishing, and performed various troubleshooting.

Performed inventory - maintained accurate inventory and equipment for installations and service calls.Conducted site surveys - determined the best position for equipment for strongest signal reception.Performed equipment installs - placed mounts, satellite dishes and receivers while ensuring broadband connectivity.Performed Customer education - reviewed order with customer and taught basics to use and configure system.Configured Dish Smart Home Services.Installed digital satellite systems on residential and business accounts in and around the Charlotte area.Aligned dish systems, set up satellite internet.