Frederick Phillips Email & Phone Number

• Worked with a number of online affiliate schemes (banking, travel, and retail sectors) before going on to manage larger white label partnerships.
• Researched new business opportunities, planned and implemented sale pitches.
• Have extensive experience and exposure to the aggregator platform after managing the Virgin Money UK relationship with MoneySupermarket.com.
• Helped to implement and launch new business acquisitions and manage all aspects of sales and service level agreements.
• Worked independently to streamline the Virgin Money UK account and enjoy success’s which included creating a fully supported SLA suite, writing an Incident Management Plan, and more recently creating a presentation.
• Day to day responsibilities included answering the phone, writing up MI Reports, organising, preparing for and attending commercial meetings (in/external).

• Key responsibility was to ensure customer satisfaction by way of responding to queries and concerns raised by phone or email.
• Successful in diffusing negative or aggrieved customers by being sympathetic, listening to their issue(s) and finding the most appropriate method to ensure conflict resolution.
• Other general duties included processing reports and updating customer database.

Basildon, Essex

• General duties included updating and maintaining databases, attending and writing up meeting minutes, sending correspondence and answering the phones.

Basildon, Essex

• Responsible for examining claim forms, verifying supporting documents and cross checking information provided.
• Corresponded with and interviewed customers to obtain the necessary evidence necessary for assessment.
• Maintained and updated customer records to ensure correct assessment and payment of Housing Benefit.

Basildon, Essex

• A number of temporary roles which included general duties such as filing, responding to customer queries, making bookings and meeting and greeting clients.

Grays, Essex

• Worked one-on-one with students to help improve their reading, writing and numerical skills.
• Helped build case profiles on specific students in order to pinpoint where and which types of support were required, in order to help improve and sustain capacity to learn.
• Contributed to lesson plans and participated in all sport classes as well as lunch time initiative programmes.

Ba, Film & Television Studies

A-Level, English, Media, Theatre

Gcse, National Curriculum