Frederick Phillips Email & Phone Number

• Worked with a number of online affiliate schemes (banking, travel, and retail sectors) before going on to manage larger white label partnerships.• Researched new business opportunities, planned and implemented sale pitches.• Have extensive experience and exposure to the aggregator platform after managing the Virgin Money UK relationship with MoneySupermarket.com.• Helped to implement and launch new business acquisitions and manage all aspects of sales and service level agreements.• Worked independently to streamline the Virgin Money UK account and enjoy success’s which included creating a fully supported SLA suite, writing an Incident Management Plan, and more recently creating a presentation pack for Virgin Money Australia.• Day to day responsibilities included answering the phone, writing up MI Reports, organising, preparing for and attending commercial meetings (in/external).

• Key responsibility was to ensure customer satisfaction by way of responding to queries and concerns raised by phone or email.• Successful in diffusing negative or aggrieved customers by being sympathetic, listening to their issue(s) and finding the most appropriate method to ensure conflict resolution.• Other general duties included processing reports and updating customer database.

Basildon, Essex

• General duties included updating and maintaining databases, attending and writing up meeting minutes, sending correspondence and answering the phones.

Basildon, Essex

• Responsible for examining claim forms, verifying supporting documents and cross checking information provided.• Corresponded with and interviewed customers to obtain the necessary evidence necessary for assessment.• Maintained and updated customer records to ensure correct assessment and payment of Housing Benefit.

Basildon, Essex

• A number of temporary roles which included general duties such as filing, responding to customer queries, making bookings and meeting and greeting clients.

Grays, Essex

• Worked one-on-one with students to help improve their reading, writing and numerical skills.• Helped build case profiles on specific students in order to pinpoint where and which types of support were required, in order to help improve and sustain capacity to learn.• Contributed to lesson plans and participated in all sport classes as well as lunch time initiative programmes.

Ba, Film & Television Studies

A-Level, English, Media, Theatre

Gcse, National Curriculum