Smb Account Manager Lenovo Pro
Current- Handling B2B (up to 250 employees) clients for Lenovo PRO in the Italian, Spanish and Portuguese markets- Exceeding monthly and quarterly targets- Full sales cycle: discovery, advising on best products/services, quotation, closing, delivery- Active listening to cross/upsell Lenovo products and services following customer’s technical pain points- Provide excellent customer experience regardless of the topic/problems client is talking/facing- Handle a wide portfolio of products and services by knowing the key selling points of each of them- Contacting clients through inbound calls (70%), outbound calls (30%) and emails- Working following RAD model: Retain, Acquire & Develop- Collaboration with EMEA departments to secure deals based on the available stocks and escalating properly issues.