Onboarding and Orientation• Owns the onboarding process for all North America new hires (Workday transactions, background check review, I-9 employment verification) from interns to executives• Processes required transactions and HR-initiated data changes for new hires including personal and payroll information in Workday• Responds to new hires’ questions and concerns about various HR topics• Facilitates new hire orientation• Assists with documentation for global transfers• Liaises with recruiters and partner immigration law firm to support visa requirementsOperations and Process Improvement • Creates and analyzes recruitment dashboards and reports• Uses data to propose improvements in recruitment and onboarding processes• Reviews TA practices to ensure compliance with internal policies• Helps manage employer brand by responding to Glassdoor reviews• Provides tier 1 support to employees on HR-related questions• Manages the Employee Referral Bonus ProgramRecruitment• Schedules interviews among candidates and hiring managers• Assists in university recruitment activities like Global Future Leaders event

• Screened and evaluated applications• Communicated with candidates over the phone to check basic requirements and assess communication skills• Scheduled interviews with clients’ recruiters

Learning & Development• Designed and implemented classroom and online courses• Spearheaded the roll-out of Service Quality Workshop (Customer Service Training)• Facilitated the New Hire Orientation Program for all new employees• Handled Learning Management System (LMS) bank-wide—managed user permissions and privileges, uploaded learning materials and assessments, created course catalogs• Managed Summer Internship ProgramHRIS & Records Management• Managed HRIS (OnePeople) platform, input information, ensured data integrity• Managed updates and changes related to the employee life-cycle (transfers, promotions, org changes and terminations)• Collaborated with Business Process and Productivity Management Department in the planning and implementation of HR’s e-201 project, the digitization of personnel records• Organized human resources records, maintained employee files (electronic and paper)• Responded to requests for employment verification and reference checksOperations and Process Improvements• Generated and analyzed HR reports (headcount, turnover rate, salary, training)• Responded to HR-related inquiries• Helped document and streamline employee services processes including payroll and benefits administration• Assisted in compensation benchmarking

• Sourced candidates from various platforms (e.g. Jobstreet, LinkedIn, third party vendors)• Screened resumes for junior level business and financial analyst roles• Conducted phone interviews of fresh graduates applying as business or financial analysts• Set up interview schedules with senior recruiters, and hiring managers• Performed pre-hire checks such as credit and background checks• Coordinated the new employee onboarding process• Planned and performed strategies to clean up pending pre-employment requirements• Prepared weekly status reports (e.g. candidate pipeline, time to fill)• Logged and tracked employee referrals• Provided administrative support to HR Head and Generalists