• Responsible for scheduling, labor reports, daily revenue reports and accounting procedures. Supervise Team Members performing front office duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front office computer systems.•Work closely with staff to ensure high-quality customer service.•Assist with recruiting, selection and training of front office, reservations and night audit staff.

Responsible for the direction and management of the Unionized Environmental Services department within the front and back of house of the 2,125 room, 148,000 sq ft gaming space, The Quarter Shopping district, Imax Theater, Showroom and all banquet space within the Casino. Eliminated the Warehousing inventory systems and created pars for the change to Just In Time inventory systems. Collaborated with Union professionals to ensure departmental and staff compliance with established and new policy, procedures, and programs.Represented the Casino during employee grievances. Managed the provision of services by external employees and contract vendors related to cleaning services. Evaluated costs, quality, performance and frequency to ensure best value.

• Supervised continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations • Assigned staff, including hiring, training, evaluating performance and scheduling work.• Housekeeping operations; spot checking of rooms to ensure standards• Work closely as liaison with internal sales account executive