Freddy Munoz Email & Phone Number

Miami, Florida

• Coordinate and follow up on the deceased of our affiliates worldwide from start to finish.• Maintain constant communication with the families of the deceased to answer their questions • Personalize service to our clients (insurance companies, TPA’s, Financial Institutions, airlines, Cruise lines, International travel assistance companies, Government Institutions, Private Companies)• Manage and maintain a good commercial relationship with supplier agreements worldwide• Find new providers worldwide and integrate them into the network.• Maintain a good relationship with affiliates when there are problems that sales and customer service consultants cannot resolve.• Make a report of the monthly charges of the affiliates through the CRM• Track affiliates who are pending payment in their monthly payment• Train agents and broker regarding the services we offer and operation

• Evaluated all reports submitted by sales staff and recommend appropriate changes if required and maintain all operational records to prepare all project sales and establish profitability in organization and provide training for all sales and services programs.• Supervised efficient working of sales staff and ensure compliance to all export objectives and design sales strategies according to customer requirement and collaborate with country sales manager to prepare budget for projects.• Prepared effective business plan for all projects to achieve required product volume and profit and organize all market plans to suit all customer requirements and monitor all specific transactions of all customers for all processes.• Responsible to keep inventory items available at all times• Process all bills and payments and manage e-commerce accounts (eBay and amazon)

• Established and maintained relationships with members and business clients• Helped members open new accounts and other services• Accurately and efficiently completed transactions for all members translating for members over the phone, also forms and paper work to Spanish• Supported and provided superior service via phone, fax or email as a receiver and caller.