I design, facilitate, develop and direct Consulting and Training programs in English and French specialised in Sales and Service Management (B2C, B2B, KAM) in multi-cultural environments.My work is focused on the development of technical and interpersonal skills to get results for my client's business and bring satisfaction to both customers and staff. My pedagogical approach is based on games: challenging and highly interactive exercises, and on site accompaniment with the entire managerial chain.I have specific experience in the following service industries: Banking, Insurance, Transportation, Hospitality, Tourism, Luxury, Retail, High-tech (IT, Aeronautics, Medical Sciences) in France and abroad. References available upon request. For nearly two decades I have partnered with top Consulting and Training Organisations on large scale deployment projects specialised in :- Sales- Quality Service- Customer Relations- Management- Training- Talent Development