Sustain customer satisfaction and raise opportunities, for the entire portfolio supported by STORDATA.

- Principal Technical Support Engineer for the ZFS Storage Appliance product, since 2008.- Delivering internal trainings at ORACLE for how to get the best performances on ZFSSA NAS heads for workload such as : VDI, OVM, VMware, Databases, etc. - Strong collaboration with pre-sales engineers to satisfy the customers needs and define architectures.- Involvement in critical problems resolution for customers around all the GEOs. - Usage of remote connection tools to ease up troubleshooting and provide genuine outcomes.- Strong relationship with onsite engineers to help them install and configure machines, following the best practices.- Deep involvement with sustaining and Engineering to reproduce bugs and solve them.- Writing of several Knowledge documents to help colleagues and customers.- Contribution to Oracle Support Community via ORACLE dedicated websites.

1999-2003 : Fly and Fix onsite engineer2003-2010 : Support Engineer - phone support for High End Servers, Storage Arrays and Fibre Channel Switches/Directors.High End Servers :- SPARC Sun Enterprise 10000- SPARC Sun Fire 15K- SPARC Sun Fire E20K- SPARC Sun Fire E20KStorage Arrays :- SSA and A5000 FC Arrays - Sun StorEdge 3510 FC Array- LSI storage arrays- HDS arrays (9960 to 9990v)- ZFS Storage ApplianceFC Switches and Directors :- Brocade- McData- Qlogic