Frederic Queva

Frederic Queva Email and Phone Number

Assistant Manager, Operations Support @ Equinix
redwood city, california, united states
Frederic Queva's Location
Greater Paris Metropolitan Region, France
Frederic Queva's Contact Details

Frederic Queva personal email

n/a
About Frederic Queva

25 years of experience in the IT Supports.The last 10 years as a manager who empower people while answering Customers & Business Needs

Frederic Queva's Current Company Details
Equinix

Equinix

View
Assistant Manager, Operations Support
redwood city, california, united states
Website:
equinix.com
Employees:
8497
Frederic Queva Work Experience Details
  • Equinix
    Assistant Manager, Operations Support
    Equinix Sep 2022 - Present
    View
  • Equinix
    Supervisor - Operations Support
    Equinix Mar 2021 - Sep 2022
    View
  • Ge Digital
    Manager Digital Operations
    Ge Digital May 2019 - Nov 2021
    Région De Paris, France
    Manager Digital Operations for Skype/Teams Support for General Electric Users (350’000 Users)• Leading a team of 9 people• Controlling tickets management within the SLA / MTTR Target• Creation Knowledge Base for End-Users, L1 & L2.• Creation of support workflow• Participation NPS improvement (on site visit, detractor call Back)• Scrum Master for Email Product
    View
  • Ge Digital
    Staff Skype Operations Engineer
    Ge Digital Oct 2017 - May 2019
    La Défense
    Manager Digital Operations for Skype/Teams Support for General Electric Users (350’000 Users)• Leading a team of 9 people• Controlling tickets management within the SLA / MTTR Target• Creation Knowledge Base for End-Users, L1 & L2.• Creation of support workflow• Participation NPS improvement (on site visit, detractor call Back)
    View
  • Ge
    Telephony Manager
    Ge Nov 2015 - Oct 2017
    La Défense
    Integration of Alstom telephony environment in GE standards and toolsMigration of mobile fleet for 4’500 users to GE providerTransition of mobile operation tools to GE standardSeparation of Alstom Transport mobile & fixed telephony from GE
    View
  • Alstom Group
    France Telephony Manager
    Alstom Group Jan 2013 - Nov 2015
    Région De Paris, France
    Leading a team of 8 peopleResponsible for telephony budget Telephony operations for 25'000 usersEscalation managementProvider contracts managementDefining and implementing telephony policies and strategyProcess definition for on site support activitiesProject management for deployment of Skype for Business solutionProviding monthly/yearly finance and usage reporting
    View
  • Alstom
    Telephony Support & Pm
    Alstom Jul 2010 - Jan 2013
    La Défense
    - Fixed Telephony Level 2 Support- Fixed Telephony Provider & Supplier management.- Fixed Telephony Project Manager for new deployment
    View
  • Cis Infoservices
    Telephony Expert
    Cis Infoservices 2000 - 2010
    Montigny
    Alcatel Voice Expert - OminiPCX Entreprise - Voice Messaging - Unified Messaging

Frederic Queva Skills

Management Services It Itil Change Management Planification De Projets

Frederic Queva Education Details

  • Cesi École De Formation Des Managers
    Cesi École De Formation Des Managers
    Project Management

Frequently Asked Questions about Frederic Queva

What company does Frederic Queva work for?

Frederic Queva works for Equinix

What is Frederic Queva's role at the current company?

Frederic Queva's current role is Assistant Manager, Operations Support.

What is Frederic Queva's email address?

Frederic Queva's email address is frederic.queva@ge.com

What schools did Frederic Queva attend?

Frederic Queva attended Cesi École De Formation Des Managers.

What skills is Frederic Queva known for?

Frederic Queva has skills like Management Services It, Itil, Change Management, Planification De Projets.

Who are Frederic Queva's colleagues?

Frederic Queva's colleagues are Minhyeok Kim, Jakub Tomaszewski, James Russell Jürgensen, Alma Gonzales, Munawar Basharat, Madhu Mita Koralla, Martin Martinez.

Not the Frederic Queva you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.