Frederick Blanding Email and Phone Number

Investigated, analyzed, and resolved software and communications problems with computer systems, ensuring an average ticket resolution time, and maintaining customer satisfaction.Provided software and hardware technical assistance and support to users, effectively resolving technical issues and maintaining a customer service Troubleshot and resolved software, peripheral, and communications failures and conflicts, minimizing system downtime and implementing preventative measures… Show more Investigated, analyzed, and resolved software and communications problems with computer systems, ensuring an average ticket resolution time, and maintaining customer satisfaction.Provided software and hardware technical assistance and support to users, effectively resolving technical issues and maintaining a customer service Troubleshot and resolved software, peripheral, and communications failures and conflicts, minimizing system downtime and implementing preventative measures to reduce recurring issues.Installed, integrated, and configured new software/upgrades for users, within specified timelines, resulting in improved system functionality and user productivity. Show less

-Oversight for employees at Clemson Computing and Information Technology (CCIT) Help Desk and Call Center. Monitors, resolves, escalates, and follows-up on customer issues. Supports information technology on campus.-Manages Help Desk student workers at CCIT Support Center including hiring, training, scheduling, and disciplinary actions. -Manage the CCIT Help Desk day-to-day operations. Assists students and employees a the CCIT Help Desk with complex hardware and software… Show more -Oversight for employees at Clemson Computing and Information Technology (CCIT) Help Desk and Call Center. Monitors, resolves, escalates, and follows-up on customer issues. Supports information technology on campus.-Manages Help Desk student workers at CCIT Support Center including hiring, training, scheduling, and disciplinary actions. -Manage the CCIT Help Desk day-to-day operations. Assists students and employees a the CCIT Help Desk with complex hardware and software issues.-Manages customer requests and incidents in Cherwell ticketing system. Show less

-Monitors Clemson network, server, and application elements, resolve incidents and service requests and /or consult with the subject matter expert team for incident resolution.-Identify, and resolve network problems with Cisco switches-Assigning IP address, and creating dns records

Responsible for monitoring the scheduling, performance and availability of the production environments and services maintained by the IT Department. Controls computer resources to ensure efficient resource utilization and timely completion of all tasks and critical production job streams. Initiates operating system, application, or job recovery tasks when necessary. Insures all production output processing is handled properly, including proper forms alignment, correct output verification and… Show more Responsible for monitoring the scheduling, performance and availability of the production environments and services maintained by the IT Department. Controls computer resources to ensure efficient resource utilization and timely completion of all tasks and critical production job streams. Initiates operating system, application, or job recovery tasks when necessary. Insures all production output processing is handled properly, including proper forms alignment, correct output verification and timely distribution. Responsible for operating the global monitoring consoles for the companies services, systems, networks, external networks and partner environments; responsible for the coordination and reporting of all scheduled and unscheduled maintenance events, communications with the company and reporting environments for all production services; responsible for adhering to documented policies and procedures from management and IT system, application, and database administrators in reporting, managing and resolving service outages, and following standards across the organization in terms of service requirements, documentation and reporting. Show less