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Adélaïde, Australie Sud, Australie

Glenelg, Australie Sud, Australie

5-star bakery with many awards won Manage complete daily operation of the business, providing inspired leadership and improving organisational processes, quality, productivity, and efficiency. Lead and train 15 team members, managing performance, behaviour, and adherence to company's policies. Advertise for, interview, and select new staff, create staff rosters, and manage staff changes based on budgetary KPI's, and with specific notation to historical data regarding turnover. Regularly evaluate prices of goods and set new prices or special offers based on thorough market evaluation and cost of goods sold.  Order stock from suppliers, ensure stock is rotated as per health and safety standards, maintain records of stock, and determine product availability to ensure service demands are met within a timely manner and within food safety guidelines and according to budgets. Prepare and maintain records of financial transactions including cash handling responsibilities, banking duties, safe cash handling procedures, and report financial KPIs to Directors on daily basis. Successfully resolve staff, customer and supplier issues, and technical problem in the building.KEY ACHIEVEMENTS Increased revenue, minimised costs (food, staff hours, overstock), and increased customer satisfaction by replacing less popular products with novelty products, optimising customer service through implementation of the loyalty card and manuals with all company products, rules, and procedures.  Set up the cash register machines and software and created new work procedures for staff and cash handling procedures for the management team, decreasing the number of orders’ mistakes and the waiting time for the customers. Successfully negotiated a sponsorship contract (terms and conditions) with one of company’s suppliers, funding a new menu board and marketing support. Reduced plastic consumption by offering paper, cardboard, or sugar cane materials to customers.

Glenelg, Adelaide, Sa

Duties : *Providing help and support to the Store Manager in the day to day duties*Acting as a Store Manager as required.*Managing and controlling staff performance, behaviour and adherence to the company's policy and procedure. This includes evaluation staff regularly and resolving with any issues with staff performance.* Acting as Store Manager as required.*Ensuring that all new staff are inducted and trained as per of the company's training standards and are adhering to food safety and customer service standards. Maintain continuous leadership and training to ensure appropriate standards are maintained. *Maintaining records of stock and determining product availability so as to ensure service demands are met within a timely manner and within food safety guidelines. *Ensuring stock is rotated as per health and safety standards. *Ordering stock for the retail outlet according to budgets with regards to specific product mix and direct marketed lines as per company's marketing strategy. *Preparing and maintaining records of financial transactions - includes exclusive cash handling responsibilities and end of day banking duties, including safe cash handling procedure management as per company guidelines. Reporting financial turnover to Directors. *Organising store promotions in line with marketing strategies and ensure such promotions are effectively advertised. *Ensuring that staff keep the store clean at all times and that all occupational health and safety regulations are constantly met. *When required, provide customers with advice on products such as dietary information.

Adelaide

Responsible of the cash register, taking orders, invoicing, processing payments EFTPOS and cash.Coordinate the staff during the rush hours.Assists the barista with the preparation of beverages.Customer reception, seat customers, offer the menu, advise/givesuggestions to the customers.Set and clear tables.Serve coffees, drinks, alcohol and dishes.Any tasks required by the manager.

Adelaide

In charge of two children schooling in role of the everyday life.Also for absence of their parents because of business trips.To take full responsibility for the safety and growth of children.

Nantes, France

Gessy Immobiller is a reputable French Real Estate Agency, stationed in Nantes. Sales prospects and increase of my network (Phone, email and sell door to door) Perform valuation of properties according to the current market, the condition of the property (potential or necessary work to do), the several diagnoses of the building, or legal constraints. Promoted company services, negotiated agency of sales and rent, and created marketing materials to maximise the promotion of the property. Answered enquiries from potential buyers or tenants, uncovering customer needs with the aim of identifying other properties that could match with the criteria of the prospects.  Register prospect’s contact details and criteria in the data base for future reference. Received and evaluated offers from potential buyers, and managed the bureaucratic, financial, and contractual aspects of transactions related to the purchase, sale and rental of housing, land, and property. Followed clients throughout negotiation phases such as buying, selling, or renting, provided advice and professional help related to the real estate market and followed up prospects and owners in their projects. Performed property hunting through business networking, telemarketing, and market research.  Negotiated selling/renting contracts, inspections, validation of budgets, offer and lawyer files. Implemented effective marketing strategy, targeting specific types of prospects by phone, mail, email, and flyers.KEY ACHIEVEMENTS Exceeded KPIS, averaging 3 to 4 sales per month, 8 rents per month, 19 evaluates and 15 agencies signed by providing exceptional customer service and highly effective sale strategies. Expanded the customer portfolio. Signed with first agency after 2 days of commencement in the role and sold the property in less than a week.

Saint-Brieuc, Bretagne, France

With the supervision of my internship supervisor :Property hunting: contact network, telemarketing and market research.Negotiation of selling mandate, inspection, validation of customer's budget, negotiation and offer. Increasing and managing the customer portfolio and direct customer liaison.

France

Leroy Merlin is a French-headquartered home improvement and gardening retailer serving several countries in Europe, Asia, South America, and Africa.  Provided exceptional customer service and ensured high levels of customer satisfaction by welcoming customers, ascertaining their needs to reach company targets and build customer loyalty. Provided tailored product advice to customers and the best financial options for their specific projects (loyalty card, loan, credit card, rent materials or trucks, DIY courses).  Ensured accurate merchandise description, whilst also providing merchandise exchange or refunds.  Assumed responsibility for the cash register, ensuring accuracy in balancing and handling cash, and reconciling all transactions at the end of the day.  Connected with clients by building rapport and trust through openness and honesty and delivering on customer service accurately and quickly. Collaborated with team members to ensure successful business outcomes.KEY ACHIEVEMNTS Exceeded new loyalty card target by opening 20 new loyalty cards per shift instead of the set 15, with 80% of the cards being with payment option (exceeding the targeted 60%).  Exceeded daily loan sale target by selling two loans per day instead of the set one.

Certificate Iv In English Proficiency, Language

Descriptif Core: Apply complex learning strategies Listen to and understand complex texts Read and understand complex texts Use complex.

Certificate Iii In Financial Services, Pass Achieved

Courses Title : -Contribute to the health and safety of self and others -Deliver and monitor a service to customers -Develop and apply.

Acknowledgement Of Training, Advenced Writing And Grammar

Certificate Iii In Spoken And Written English, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Activities and Societies:*Comprehending and participating in casual conversations *Composing formal correspondence and completing.

Bachelor'S Degree Negotiation & Property Development, Property, With Honors

UE1: Property: Economic and legal environment Commercial lease Market of property Property management Transaction law Real estate.

Higher National Diploma Of Negotiation & Customer Relationship, Sale

Communication in English General economy Law Management of the sales team Business management Customer management Customer relationship

Baccalauréat Science & Technical Management