Frederick Lee Email & Phone Number

Florida, United States

•Delivers consistent and effective content based training to for Specialty, Lead, Role based and Leadership Development trainings by using blended learning methods.• Certified in all training programs and support across the board programs (including New Hire during ramp) based on business needs.•Provide relevant and meaningful ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences that result in skilled building, improved performance and overall productivity. •Partner with cross functional teams to gathering needs analysis while being subject matterexperts and aiding in the creating and updating of the courses. •Use data to guide in making decisions, adjustment to delivery and content to impact the learner’s performance, training initiatives and long term business objectives•Interacts with various business partners (ie. HR, IT, WFM, Operations, etc) to support the needs of the organization to enhance the learning experience and address gaps in the learning experience to advance the business.•Acts as a champion for leadership development by facilitating soft-skills based training to exempt team members, Leads and Managers that focuses on operating principles.•Guides Specialty Team members through onboarding and ongoing developmental activities while determining best course of action for learner, based on the benefits to the business.•Drive engagement through facilitation and collaboration while modeling the culture and acustomer focused mindset.•Act as mentor to New Hire trainers sharing business insight and best practices, with the future possibility of leading teams.•Coaching trainees in real time in a direct, positive manner and providing corrective action when necessary.•Drives performance through accountability of KPI improvement and learner’s ability to apply concepts.

Dallas, Texas, United States

• Host in class and online courses to increase knowledge of Chewy's process and procedures.• Identify and solve internal problems related to employee turnover by revamping training approaches.• Monitor participant workflow and behaviors throughout training process.• Coach new hires to increased productivity and solidify learning foundation.• Track attendance and progress against goals for each participant.• Involved in multiple pilot programs such as the New Hire redesign, and implementation of Final Evaluation.• Top performer for site in T-Stat scores and retention metrics.

Pantego,Texas

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.• Delivered cross-training curriculum to tenured agents.• Communicated all learning and performance objectives, schedules, and training assessments to upper management.• Assessed skill gaps for employees in the Social Media department and developed training courses to meet identified needs.• Provided real time feedback to Trainers over delivery of training curriculum.• Measured KPI’s to drive high performance, accuracy, and consistency throughout the L&D department.

Irving, Texas

• Built diverse sales pipeline to exceed quota targets.• Met and exceeded weekly and monthly performance metrics by hosting product trainings and managing cross selling performances.• Maintained thorough records of prospective client contacts and interactions in CRM.• Developed deep understanding of customer needs, and priorities to deliver customized service.• Liaised with internal stakeholders to form strategic partnerships with prospective clients.• Generated $300,000+ in annual sales as a Iconic Client Personnel• Managed a team of 12 CSR's that generated $100,000+ in sales monthly.