Experienced professional with a proven record in providing technical support and customer service through extensive experience managing various responsibilities in retail and as an independent contractor. Possesses exceptional communication and organizational skills, with a keen ability to diagnose and resolve technical issues efficiently. Proficient in hardware troubleshooting, problem-solving, and team supervision, with a strong foundation in computing infrastructure and network configuration. Adapt at establishing and nurturing long-lasting client relationships. Currently pursues CompTIA A+ Core 2 certification to further enhance technical proficiency. Eager to leverage technical knowledge coupled with solid customer service skills to contribute to the success of the respective company.