Monitor various customers network operationsRemotely assist in router replacement, maintenance and configurationsCoordinate with ITSP/ISPs to maintain service and isolate problems on the customers circuitsMaintain updated system recordsNetwork surveillance and alarm reporting of customer networks.Troubleshooting network routers and ATM switches. Opened, updated, closed trouble tickets as required to track progress of trouble resolution.Set up dispatches for various groups (Telco, Cisco, etc.)Coordinate and schedule various services for CPE

Assembled, programmed, upgraded, maintained and repaired mechanical/electrical semiconductor equipment Influential with increasing Manufacturing Hi-vacuum Equipment up-time to meet and maintain worldwide standards above 90%Developed Preventative Maintenance Procedures and Policy Deployment to ensure the quality of product and standards for up-time maintained

Monitored and maintained all designated DCS circuits as specified by the DCAPerformed fault-isolation on all in-house equipment: multiplexes, main-frame, order-wires, etc.Performed daily/weekly/monthly/quarterly PMs outlined in the DCA Operations Manuals for local Tech Control FacilityCoordinated and dispatched all local work orders within the scope of the authorized TCFCoordinated with other TCFs to monitor, maintain and ensure the optimum performance of all Air-Borne Command Post (ABNCP, aerial control centers) circuits appointed by the DCA Maintained strict USAF logs of all outages and Performance Maintenance ProgramsSubmitted detailed reports to the USAF HQ of Communications for all ABNCP missions