Frederick Smith Email & Phone Number

Northern, Illinois, United States

• Managed facility maintenance needs of 200+ customer sites, overseeing the delivery of full exterior maintenance, upgrade, repair and other horticultural services for multiple high-profile small and big-box.
• Coordinated directly with site managers to obtain necessary product specifications, applying expert communication skills to acquire key equipment and materials critical for the quality achievement of goals.
• Functioned as go-to resource and point-of-contact for horticultural information and best practices, working with national team members on proper protocols and documentations to advise staff on projects.
• Leveraged sales acumen to strategically identify profitable upselling opportunities, facilitating regular site visits to ensure the accomplishment of quality assurance (QA) standards while also searching for potential.
• Applied advanced industry expertise to train and coach service members on industry best practices, optimal customer service strategies, compliance standards, and general company policies and procedures.
• Integrated diplomatic abilities and negotiation skills to develop mutually beneficial contract agreements that increase bottom line revenue while maintaining positive relations with key accounts.

Troy, Michigan, United States

Oversaw the daily production of three-five landscaping and specialty crews, utilizing team management experience to achieve timely completion of project objectives while ensuring the maintenance of quality standards. Managed over 500 annual client accounts, continuously communicating with stakeholders to safeguard functional relations and ensure the.

Detroit Metropolitan Area

Provide critical advice to developing businesses, leveraging industry acumen to successfully establish project plans, sales objectives and best organizational practices across various companies. Assisted organizations with establishing an effective advertising and marketing campaigns that improved stakeholder relations. Directly coordinated with business.

Detroit Metropolitan Area

Established and maintained long-lasting relations with key company stakeholders, providing individualized care and assistance to develop functional horticultural networks within the industry. Designed an effective customer mailing and e-mail marketing list, analyzing company sales data to identify reoccurring clientele accounts and create a system which.

Warrenville, Illinois, United States

Developed a landscaping startup, coordinating directly with the business owners to create contract specifications, obtain equipment and design sales models that generated $750K in annual sales. Spearheaded company onboarding processes, directing recruiting, hiring and training procedures to acquire high-quality talent and ensure the maintenance of workflow.