Frederick Webb Email & Phone Number

1390 Timberlake Manor, Chesterfield MO 63017

• Recruited to transform IT Claim Application team into a high performing organization necessary to support Centene’s continued growth.
• Transforming Business Operations DST Pricing team to accept more complex tasks that will result in increased number of projects and tasks completing on target and reducing backlog of tasks.
• Leading the Business Operations Pricing department training initiative to ensure that Standard Work Instructions (SWI) are created for all key tasks, department is trained on all SWIs and SWIs are revised with.
• Created EDI KPI’s reporting that provided claims processing transparency to IT and our business partners leaders.
• Created and enhanced EDI claim file tracking processes to ensure successful Month End Close.
• Spearheaded an EDI Service Excellence initiative that mitigated the weekly breached Service Level Agreement for key EDI transactions (837, 835, 277CA, 270/271, 276/277) and system outages by 50%.

Greater St. Louis Area

• Led Claims Division 2014 IT Project Review Board Planning budget of $14M.
• Established Claims Vendor Management Program, managing 27 vendors with over 1000 contractors to ensure vendor accountability and partnership were achieved.

Greater St. Louis Area

• Significantly increased 2012 IT DoD system enhancements from $1.96M investment in 2011 to $11.4M in new and enhanced functionality in 2012.
• Managed a $11.4M DoD Program Portfolio consisting of 30 projects over the Solution Delivery Lifecycle.
• Presented Program Portfolio funding request and update presentations with business partners to the Project Review Board, consisting of CIO and IT and business VPs.
• Provided strategic leadership and tactical support for the DoD migration to Medco’s system.
• Established Quarterly Business Partner Satisfaction Surveys that enhanced IT services, communication and client relationship.
• Developed and resourced a highly effective Architecture Team through Performance Management, coaching and mentoring.

Greater St. Louis Area

• Planned, directed and oversaw the account’s strategic objectives that ensured service excellence, client satisfaction, contract management, operations business planning, and account growth were achieved.
• Named a Key Personnel in the ESI contract for consistent service delivery and enhancing business processes.
• Spearheaded a Service Delivery effort that resulted in increased client satisfaction. Recognized repeatedly by client for achieving positive results in ESI’s Quarterly Vendor Evaluations.
• Managed a $43M annual budget and P&L for the organization, reduced expenses by $200K, in 2007.
• Accelerated the account’s procurement process by 50% that ensured timely delivery of products and services to ESI.
• Orchestrated hardware/software service deals with HP, IBM, EMC, Micro Focus Stratus, and SunGard that significantly provided ESI with great cost savings and added $9M of revenue to the budged.

Greater St. Louis Area

• Selected as one of five top Technical Delivery Team Managers to manage 80 direct technical employees supporting key clients in HLSC.
• Administered and controlled a $7M budget and P&L for the organization.
• Established key client relationships and communications at all client levels including Directors and Executives.
• Successfully re-tooled EDS’s Application team in MS.NET to win Kellwood’s RFP.
• Led a large rewrite effort of 80- Business Object Programs to support Kellwood modernization effort.
• Established effective and efficient procedures to enhance contractual delivery of services with SBC’s Project Support Office resulting in 33% reduction for task assignment to completion.

Greater St. Louis Area And Washington DC

• Information Analyst, SBC Account, St. Louis, MO July 1996 - December 1998
• Operations Shift Manager, ARPERCEN Account, St. Louis, MO February 1991 – June 1996
• Computer Operator, ARPERCEN Account, St. Louis, MO May 1990 – January 1991
• Operations Development Program (OPD), ASIM Account, Washington DC November 1988 – April 1990

Master Of Arts - Ma, Human Resources Management/Personnel Administration, General, 3.5

Management And Communications, Management, 3.5