Frederick Williams Email & Phone Number

United States

Provide technical and maintenance support for a government client site including Windows/MAC, VoIP, VTC, and collaboration technology. Troubleshooting the client’s internal systems, laptops, and projects surrounding UC technologies. Utilize an enterprise ticketing system to analyze and resolve client laptop connectivity, shared drives, conference room, and other IT issues.

Greater Chicago Area

 Providing research, technical, and administrative support to the College's Center for Information & Security and Education Research collecting data from various sources Data entry, filing and maintaining databases Creating and updating data documentation and conducting data synthesis and statistical analysis Preparing and writing technical reports; conducting literature reviews; compiling information from open source material; and, assisting in preparing scientific reports Perform minor desktop hardware and/or software repair, antivirus and malware diagnostics and resolve network and local printer problems Desktop/laptop installation, user configuration, group policy management Remote Trouble shooting/ user support Computer Technologies and Computer Networking Tutor Key role in developing and conducting experiments in Robotics and RFID sensors Researched and collaborated with members of TRADOC on report of 2050 Cyberspace Projections with usage of open source materials.  Graphics designer of CINSER’s promotional materials

Chicago, Il

 Responsible for running tests and configuration of computing equipment (IoT devices, robots, switches and routers, laptops.) and Installation of software (operating systems, network monitoring applications and game design tools) Assisted class members with lab room set up and cyber security projects assigned Network cabling of project site

Lincolnshire, Il

 Assisted customers with desktop support such as log on support and benefits account management and navigation Lead project specialist in pension calculations, 401k and loan withdrawals, head banking trust contact, life/death benefits, medical, pension and 401k benefits expert Created written procedures for updating company SOP protocols Lead Trainer on Pension and 401k plan provisions and benefit center procedures Provided education to employees on benefits, compensation, HR options and guided employees through retirement processes Key consultant on market financial concepts and retirement planning Managed the creation of communications for personalized statements and invoices for all customers

Greater Chicago Area

 Entered sales orders and ensured accuracy on all orders Maintained and prepared purchase orders and coding invoices Served as overflow to other departments and maintained all customer/vendor correspondence Maintained all mailings and created internal fax system in addition to handling sales and customer service calls and upheld vendor relations and managed all office databases Performed daily office functions and created customer care manuals Trained new employees and served as computer network specialist Perform minor desktop hardware and software repair, antivirus and malware diagnostics and resolve network and local printer problems.

Greater Chicago Area

 Assisted students with Internet connections, email support, word processing and printing. Creation of user accounts and provided remote tech support to home users Installations of Computer stations  Perform minor desktop hardware and/or software repair, antivirus and malware diagnostics and resolve network and or local printer problems.