• Creates and periodically refines product roadmap.• Writes user stories on behalf of business stakeholders to initiate, change, or retire product features.• Collaborates with Product Manager to translate them for configuration/development.• Refines product based on progressive understanding and changing circumstances by prioritizing backlog of user stories by consulting with business leadership for guidance and clarity on the business capability vision, roadmap, and requirements.• Coordinates, aligns, and supports delivery of cross functional/product user stories.• Participates in scrum meetings and retrospectives.• Works closely with the delivery pod to provide answers, feedback, and direction.• Creates user acceptance test scripts for end user components of business applications.• Coordinates and participates in user acceptance testing of end user components of business applications.• Assesses and inspects test results and provides feedback.• Identifies and trains super users on product features.• Educates super users and their management on the role and responsibilities of a super user.• Manages end user training on new or changing product features.• Ensures all new employees are trained on product(s) with the help of super users and business management.• Creates and executes communication plans to manage impact of product changes.• Owns product/release adoption by business.• Partners with business leadership to drive business adoption.• Assists appropriate business management in revising performance objectives.• Identifies and attends solution agnostic and solution specific training classes that relate to the capability area and domains.• Performs market research and monitors competitive activity in the relevant business process area.• Benchmarks our process performance against peer organizations.• Authors and refines Business Architecture components of Enterprise Architecture.

• Serves as the business requirements expert, engaging and managing the work of subject matter specialists from the business • Coordinate with IT teams on system enhancements• Collaborate with business analyst with building and prioritizing the backlog• Communicate with developers and business analysts on progress• Collaborates with internal and external stakeholders in order to deliver on business objectives• Write and define requirements for system enhancements and prepare Business and Functional Requirements Documents• Create process flow diagrams and review and update Requirements Traceability Matrix.• Facilitate Data Migration and UAT testing• Coordinate with IT Developers to review and triage defects• Develop innovative solutions for data-related issues, and conduct demonstration sessions for users• Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks• Work with stakeholders to deliver on business objectives and collaborate with development and platform teams to ensure quality and timeliness of changes.• Create data dictionaries and review revenue and liability data for accuracy• Utilize SQL and XML to define data asset attributes• Partner with the Product Manager to understand the high-level roadmap and product vision• Conducted testing for the business as a Business Acceptance Tester

• Participate in requirements and technical design reviews to ensure clarity of the design and usability• Develop and maintain test case design documents based on an analysis of the requirements, use cases and/or technical design• Perform manual and automated testing for functionality, installation and usability• Ensure coverage of the requirements through traceability• Create and maintain test data for initiatives• Execute assigned test cases and document test results• Documents and presents test results to management• Manage the lifecycle of a defect and participate in defect triage meetings• Defines and tracks quality assurance metrics such as defect densities and open defect counts• Provide assistance to others that are assigned to investigate defects• Participate in the transition of the initiative to Production Support for implementation

• Developed and executed test plans, test scripts and test cases.• Reviewed and updated business and functional requirements documents.• Conducted end-to-end regression testing and validation.• Identified and tracked defects from start to completion.• Developed custom SQL scripts to build and maintain testing environments• Acted as a voice for the line of business during testing.• Collaborated with external and internal development teams to address issues.• Supported activities throughout the software development life cycle.• Managed product backlog and conducted product backlog refinement.• Gathered and developed software project requirements.• Communicated with team members orally and in writing to plan and report results.• Coordinated Business Acceptance Testing efforts with multiple lines of business

• Analyzed borrower income documentation and accurately calculated monthly income.• Ordered BPOs, appraisals, and escrow projections for various loan modification options.• Educated borrowers and realtors on the loss mitigation process.• Prepared and sent loss mitigation packages and missing items letters.• Contacted borrowers and agents via telephone and email.• Monitored and completed loss mitigation workstations and template steps.• Trained new hires on company procedures and provided support for system transition projects.• Performed UAT for IBM Watson mortgage project, including creating test scripts, test plans and summary documents.• Conducted end-to-end integration testing and reported defects.

• Take inbound phone calls assisting customers with health benefits• Explain details about health insurance, and other employer sponsored benefits• Meet and exceed customer expectations by providing accurate information.• Attend regular training courses to learn more about new clients• Assist customers in navigating websites

• Selling financing, insurance and other products as directed• Sell approved extended service polices to customer• Understand and comply with federal, company, state, and local regulations that affect F & I operations• Maintain CSI and other satisfaction standards as prescribed by the Finance & Insurance Director• Establish and maintain good working relationships with several finance sources, factory and otherwise• Submit paperwork to and obtain approval from finance sources on all finance deals• Review credit reports to assist with credit decisions• Maintain and instruct an adequate program which will ensure a 100 percent turnover ratio to F & I department• Instruct salespeople in the methods of selling financing and other products as directed• Maintain accurate and complete insurance files and other required documentation Maintain and administer insurance cancellations• Acquire licenses for selling insurance as required• Maintain a Daily Operating Control• Prepare monthly penetration reports on finance penetration and share with management• Obtain and verify correct title, lien information, taxes, etc• Carry responsibility for finance and insurance fees and their collection• Follow up on Cash in transit• Check/verify paperwork involved with cash, finance or loan transactions • Contract or collect all money at closing • Seek bank approval on financed deals • Assist in acquiring approval from lenders • Understand all programs and rate options offered by our lenders • Handle all cancellations for extended service contracts, GAP policies, etc