Scott Bernard Email & Phone Number

Bellingham, Washington, United States

o Declaration Networks Group (DNG), through their NeuBeam and StarTouch subsidiaries, is committed to leading initiatives that are bridging the nation’s Digital Divide. DNG’s mission is to establish viable and sustainable broadband ecosystems for underserved communities across the United States.The StarTouch subsidiary has a business model that is primarily focused on providing high-speed microwave transport for large Enterprise, Government and Cellular Communications providers across the western United States. Operating across a broad range of RF spectrums, and using state-of-the-art microwave equipment, StarTouch is building high-speed networks where other network providers won't. As such, StarTouch is providing the network foundation that allows government entities and carriers deliver cellular connectivity and broadband services to underserved communities/regions of the US.

Greater Los Angeles Area

Led teams through DIRECTV’s transition from functional to matrix organization and from predictive to SAFe Agile methodologies. Oversaw systems readiness, product validation, and problem ownership for substantial customer impact issues. Successfully launched multiple software and hardware releases, resulting in cost savings and improved efficiency.■ Led the effort in collaboration with software development to successfully resolve costly customer issue with older CPE (consumer premise equipment) by conducting root cause analysis and implementing dedicated codebase. ■ Reduced care calls and truck rolls, saving over $10M.■ Led resolution of widespread video quality issues in the most installed set-top box, saving over $10M in potential costs and preventing customer churn through successful firmware correction and rollout.■ Successfully launched and supported a new addressable ads solution, resolving revenue-impacting issues through cross-functional collaboration. Developed playbooks, improved processes, and established a strong DevOps model. Generated over $1B in annual revenues from targeted ads.■ Aligned cross-functional teams, resolved data inaccuracies, and facilitated collaboration to successfully launch a still-growing $5+ MM data product. Overcame communication challenges, bridged trust gaps, and salvaged an alternative revenue stream through strategic stakeholder engagement.■ Successfully led a somewhat skeptical team through transition from Waterfall to SAFe Agile, improving efficiency and collaboration. Implemented new operations model and achieved team-wide Agile certifications. Fostered team members’ development which supported many in being promoted to Agile product managers. ■ Built internal talent pipeline through professional development planning and coaching. Successfully promoted 12 direct reports, including 3 engineers to leadership roles and transitioning 2 individuals into product management.

Wichita, Kansas Area

Managed a team of 15, overseeing network equipment design and deployment (IP, Video, CMTS, Transport) aligned with high-level design and HQ standards. Provided Tier 4 support to NOC, SOC, and technical teams, ensuring swift issue resolution for superior network availability. Led development of a dedicated network for commercial clients, establishing redundancy and capacity. Successfully managed network deployments for Kansas State, Arkansas schools, Verizon, T-Mobile, and others, ensuring client satisfaction.■ By driving process improvements, establishing consistency, and preventing customer impacts during upgrades, contributed to a 99.9% network availability rate.■ Skillfully built separate network for commercial customers, enabling faster scaling, improved disaster recovery, efficient service activation, minimizing impact on residential customers. Secured contracts from major clients, achieving 15% YoY revenue growth and $20M in commercial revenue.■ Realigned customer care goals and improved troubleshooting process empowering agents to resolve customer issues without truck rolls. Resulted in significant cost savings ($6/call vs. $75/truck).■ Implemented coaching, development plans, and supported team members’ educational pursuits, resulting in career growth and enhanced skill sets. 10 direct reports were promoted and 4 engineers earned specialized certifications.■ Completed MBA while maintaining high-level support for team and graduating with honors in two years, showcasing dedication, effective time management, and strong teamwork skills.

Kansas City, Missouri Area

As Market Manager, led the Engineering and Operations group for T-Mobile Kansas City Market, overseeing RF design, optimization, construction, and implementation of new cell sites while maintaining over 700 sites across Missouri, Kansas, and Arkansas. With 7 direct reports, successfully managed various aspects of the organization, including Operations, Engineering, Construction, and Site Acquisition. ■ Successfully upgraded 300 cell sites to support UMTS standard, meeting project timeline and budget requirements. Enabled market-wide launch of UMTS, contributing to enhanced network capabilities. Total project budget: $90M. ■ Built internal talent pipeline through coaching and development plans for a team of 40, resulting in over 20 promotions. Fostered a culture of growth, aligning professional goals with company objectives and enhancing team morale. ■ Successfully completed a $150M, 125-cell site Roam Over Build project in 14 months, reducing company’s roaming costs, achieved near-zero roaming fees and recuperating project costs in under 3 years.

Dallas/Fort Worth Area

As Operations Manager, built a highly effective department management team characterized by urgency and cross-functional collaboration, driving exceptional results. With expertise in managing a diverse technical team of 50+ members, consistently surpassed network availability goals, resolved issues promptly, and successfully led network recovery efforts in post-Hurricane Katrina New Orleans. Implemented innovative solutions, including microwave backhaul installation, to provide essential services to local residents.

Mba, Management, 3.8

Bachelor Of Science Telecommunicaitons Management, It