Frederico Melo Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

Leading Marketing and Sales teams, focused on B2B revenue Main responsabilities:- Performance Marketing and Ads- Branding and Social Media- Inbound Marketing and Events- Outbound Sales - BDR's and Account Executives teamResults so far:- Increased over 200% Revenue YoY;- +600% increase of Brading and Ads budget;- Led 7 people

- Led a team of Customer Success Managers, Customer Partners, and Account Executives.- Oversaw strategic accounts across Enterprise, Tech Companies, and Software industries.- Managed key clients such as Itaú, Ambev, iFood, XP, VIVO, and Grupo Boticário.- Ensured adherence to departmental standards while providing training and guidance to the team.- Spearheaded the implementation of a revamped Health Score, prioritizing relationship quality and contract performance.- Designed… Show more - Led a team of Customer Success Managers, Customer Partners, and Account Executives.- Oversaw strategic accounts across Enterprise, Tech Companies, and Software industries.- Managed key clients such as Itaú, Ambev, iFood, XP, VIVO, and Grupo Boticário.- Ensured adherence to departmental standards while providing training and guidance to the team.- Spearheaded the implementation of a revamped Health Score, prioritizing relationship quality and contract performance.- Designed and executed Action Plans to enhance account performance and optimize results.---Results:- Over 1.5MM of Revenue in a quarter;- Decrease Churn in 8%; in a quarter; Show less

Salvador, Bahia, Brasil

- Led and mentored the customer service team, ensuring alignment with company objectives and client satisfaction.- Managed a diverse portfolio of high-impact clients, including VIVO, XP inc, Azul Linhas Aéreas and iFood.- Developed and maintained detailed dashboards, reports, and journey tracking to monitor performance and identify growth opportunities.- Accountable for key metrics, including Upsell performance and Health Score optimization, driving client retention and revenue… Show more - Led and mentored the customer service team, ensuring alignment with company objectives and client satisfaction.- Managed a diverse portfolio of high-impact clients, including VIVO, XP inc, Azul Linhas Aéreas and iFood.- Developed and maintained detailed dashboards, reports, and journey tracking to monitor performance and identify growth opportunities.- Accountable for key metrics, including Upsell performance and Health Score optimization, driving client retention and revenue growth.- Proactively identified client needs and opportunities, designing tailored solutions to enhance customer experience and maximize value delivery.- Collaborated cross-functionally with Sales, Product, and Support teams to ensure seamless client onboarding and ongoing success.---Results:- Over 2MM of Revenue over 2 years just in my clientes wallet;- Health Score over 83%;- Promotion to Coordinator after 2 years. Show less

Salvador, Bahia, Brasil

- Led one of the organization’s largest teams, overseeing internal recruitment operations and managing a squad of 20+ recruiters.- Directed strategic projects involving over 100 tech roles, ensuring efficient pipeline management and knowledge-sharing among team members.- Established performance assessment processes, delivering regular feedback and training to optimize team outcomes.- Collaborated with managers, directors, and HR business partners to align recruitment strategies with… Show more - Led one of the organization’s largest teams, overseeing internal recruitment operations and managing a squad of 20+ recruiters.- Directed strategic projects involving over 100 tech roles, ensuring efficient pipeline management and knowledge-sharing among team members.- Established performance assessment processes, delivering regular feedback and training to optimize team outcomes.- Collaborated with managers, directors, and HR business partners to align recruitment strategies with customer needs.- Provided data-driven insights to the board of directors, driving strategic improvements in recruitment operations.---Results:- Over 200+ hires over 2 years- NPS over 80% Show less

Salvador, Bahia, Brasil

- Sourced and engaged top talent using LinkedIn Recruiter and other channels, managing the end-to-end recruitment process, including interviews, feedback collection, and offer alignment with hiring managers.- Specialized in hiring for Engineering, Data, and Product roles, designing and executing tailored recruitment strategies to meet business needs.- Evaluated candidate funnels to ensure a seamless and efficient recruitment process, while maintaining high standards of qualification and… Show more - Sourced and engaged top talent using LinkedIn Recruiter and other channels, managing the end-to-end recruitment process, including interviews, feedback collection, and offer alignment with hiring managers.- Specialized in hiring for Engineering, Data, and Product roles, designing and executing tailored recruitment strategies to meet business needs.- Evaluated candidate funnels to ensure a seamless and efficient recruitment process, while maintaining high standards of qualification and alignment.- Guided candidates throughout the hiring journey for roles in companies such as iFood, Cora, XP inc, Creditas, fostering a positive candidate experience. Show less