• Responsible for leisure and business groups.• Successfully working with new Online Web-based Group search engines; 50%+ sales increase every year. • Able to strongly increase F&B sales and organizing conferences and events.• Prospecting and developing business with new accounts every week.• Organizing and maintaining business with key clients frequently needing hotel accommodations in Miami.• Manage advertising and marketing strategies generating more sales.• Create and design promotional and marketing material as needed.• Work with Revenue Management and Reservations to increase conversions, average rate and repeat business.• Overseeing FAM groups and opportunities to grow sales for International Markets.• Participating of the most important trade-shows of the industry International and Domestic conferences.

• Supervised the daily operations of the front desk. Improving the relationship with guests and optimizing the front desk agents workflow. • Trained all front desk and reservation agents. Newly hired and continued qualifications.• Increased the number of great reviews for the hotel.