I worked as an Engagement Manager for more than three years, working cross-functionallywith engineering, consistently achieving a customer satisfaction average score of 9.5 and working to solving problems for my customersand peers.During my tenure at AWS, I have successfully promoted opportunities to improve revenueforecasts for Professional Services through various projects, including:Finance market:Investment Services and Operations - Product Management Transformation (bank).Prevention and anti-money laundering: Data Analytics Project with Amazon Redshift to replace Palantir Foundry (bank).Custody BU: Solution Architecture Modernization (bank).Company Assets Area: New Pricing Solution (bank).Reliability Team: Operational Excellence Practice (bank).FinOps Optimization in a mobile payment and financial services company.Data lake implementation in a merchant acquirer company.Petroleum company: Transcribe and summarize Meetings with Amazon Transcribe and Bedrock (Generative AI and ML).Aviation company: E-commerce Modernization (Mexico).Retail Company: Security Assessment.Additionally, I have been actively involved in the pre-sales process in finance, the evolution ofthe Product Operation Model offer in Latam, targeting the improvement of productdevelopment approach in customers, and also worked in the governance for the AWS TechApprentice Program, utilizing a wide range of AWS services.

Providing guidance and following up the agile transformation for 5 squads related of Credit Recovery community helping them in all phase of the scaled agile practice that are running in the bank.

Worked for the Application Service, focusing on several software engineering disciplines,where I work to bring and develop professionals to our operation and projects, creating a rightenvironment to make them reach results with high productivity, high quality, with a reasonablecost and innovation driven for Latin America. Part of the challenge was to find and train the right professional for the projects, consideringqualifications, experience and good cost-benefit. Not forgetting to keep our professionalsupdated and motivated during their work, and having all of them fully assigned to theprojects, pre-sales, or technical improvements.In addition, develop an environment where they can create relevant knowledge that willdifferentiate us in the market.As an agile advisor for Latin America, I had the mission to maintain our agile endeavorsaligned with the evolution of the market's best practices, deliver technical presentations tosenior leadership and customers.In addition advised all projects, that will start the use or are running Scrum, Kanban or otheragile method or framework.Part of this mission was to be a focal point for all demands of Agile in Latin America, likepreparing a local team to sell and provide the consultancy of Enterprise Agile with theframework (SAFe).I also managed the implementation of an employee experience solution for a digitalworkplace in a retail company, leveraging ServiceNow, Automation Anywhere, and a chatbot+ AI powered by natural language processing. This innovative approach streamlinedprocesses, improved communication, and enhanced overall employee satisfaction.

In the first two year I was responsible to conduct a transition and management of the software factory contract for the one of the biggest bank of the Brazil. In addition I was responsible to conduct the first initiative of full implementation of agile execution based in Scrum to the projects in the Unisys Brazil, serving as reference for the whole company.For the last I had a challenge to manage 2 projects would be part of CMMi assessment.

Responsible for all demands from the EDMS area of the company.Responsible for maintaining the product for EDMS (Electronic Document Management System)and Automation System for Software Development in the mainframe platform, taking thesetechnical products from conception to launch. Also oversee all the customer relationships andproject management from both business areas.

Responsible for all demands from the EDMS area of the company and lso responsible for maintaining the product, all the customer relationships, and project management from this business area

Responsible for team management and manage several delivery projects focused in implement supplementary SAP solutions.

Coordination, audit and supervision of all projects of the institute during the period.

As a System Architect and Tech Lead for the EDMS area of the company, I was responsible for overseeing all technical demands within this business domain. My role involved guiding the product lifecycle, managing customer relationships, and driving project execution to ensure alignment with business objectives. I provided technical leadership, ensuring that solutions were architecturally sound and met the needs of both the business and the customers.

As a developer, I made research, analysis, development and deployment of some information systems, requested by customer.Performed system integration testing of software applications.Provided technical support for system programs and applications.