Frederick Roots (He/Him/His) Email & Phone Number

Oakland, CA, US

Dallas, TX, US

Mcclellan, California, US

Mcclellan, California, US

Seattle, WA, US

• Responsible for delivering program development content at scale to support an inclusive culture at Starbucks
• Lead project teams in the development of retail and non retail training programs for approx. 12000 US & Canada Starbucks retail stores: Inclusive of all US Corporate, EMEA and Canadian employees
• Defines implementation processes for all training program deployment
• Negotiates budget contracts with all vendors
• Develops tools to increase efficiency across teams, including communication processes, leadership cascades, and capacity allocation

Seattle, WA, US

• Brought on new diverse supplier to Starbucks and saved 60K in expense for FY ‘19 Q4
• Supported Social Impact activation for all US and Canada Partners
• Created a framework and process for all Social Impact program owners on how their respective initiatives appear digitally on internal websites (Partner Hub), and then project managed to completion
• Created scripts and training materials for conferences intended to reach 12k+ attendees
• Led a cross-functional team to host a Lunch and Learn to socialize the Civil Rights Assessment done on Starbucks
• Contributed and reviewed course content development for Starbucks Global Academy - “To Be Welcoming” A 15-course curriculum in partnership with Arizona State University Staff and Faculty (14-month project)

Seattle, WA, US

• Lead Members of Congress (CBC) through discussion on Starbucks for Brand Meet and Greet
• Researched and Developed a plan for brand activation with Historically Black Colleges and University’ Engagement; presented findings to VP level executives
• Successfully launched Starbucks first “Behind the Bar” with a federal official- US Senator Corey Gardner (R-CO)
• Represented Starbucks at community roundtables with the business community and local government officials, offering brand perspective and position on issues.
• Supported and reviewed course content development for Starbucks Global Academy - “To Be Welcoming” A 15-course curriculum in partnership with Arizona State University Staff and Faculty (14-month project)

Seattle, WA, US

• Personally fielded 17% of the most sensitive Q4 Customer Escalations on behalf of the ELT for Canada & North America
• Proposed and implemented time saving methods on process to free up capacity among the team
• Created and implemented a team job aid to use for process improvement while using CRM software
• Led cross functional team meetings to ensure a holistic approach when seeking new methods
• Supported and reviewed course content development for Starbucks Global Academy - “To Be Welcoming” A 15-course curriculum in partnership with Arizona State University Staff and Faculty (14-month project)

Seattle, WA, US

• Stabilized Store Turnover in first 60 days in role from 60% loss month over month to 0 employees lost in a 2-month time period -2016
• Led a team of 20 employees and 4 direct report Supervisors to help foster exceptional customer service culture
• Trained store staff on how to utilize proper recovery tactics for guest concerns to maintain a positive experience
• Led daily operations over a 5-million-dollar portfolio, driving sales and operational results
• Responsible for leading store team through seasonal promotional sets
• Supported developing US and Canada Unconscious and Implicit Bias Training.

Minneapolis, MN, US

• Improved the YTD store service rating from 30% in 2014 to 89% 2015
• Managed 250 plus employees daily Leading a team of 70 team members, 3 direct report Supervisors, and regulating 5 other work centers to help foster an exceptional cross-store customer service culture to drive sales
• Oversaw the merchandising, food safety, and compliance for my 4 departments in Guest Experience
• Promoted key company programs such as the Target Credit Card Program and mobile apps to generate sales and loyalty for our store
• Supported the entire Store with leadership and directional support leading day to day operations over a 60-million-dollar portfolio
• Recruited trained and developed all new hires for the store

US

• Executed a comprehensive Two City Plan to drive voter contact and GOTV initiatives between Brighton and Thornton, CO for an Incumbent U.S Senator and a 6th Congressional District Candidate. Effectively preformed the.
• Identify, on board, and lead volunteer residents from the cites of Brighton and Thornton to meet voter contact metrics
• Planned for Surrogate speaking engagements in office or community to garner interest in candidates while responsible for daily voter contact goals
• Learn the background for two different candidates and train volunteers how to effectively convey a shared message
• Responsible for consistent large-scale community engagement events monthly
• Organized bi-lingual phone banks for Spanish speaking constituents with Spanish speaking volunteers.

San Francisco, CA, US

• Saved 30k in controllable expenses compared to budget for FY '13 17k of which was in payroll for FY'13
• Drive business, customer service and staff development strategies to optimize revenue performance
• Created a customer-focused environment and cultivate strong customer loyalty, repeat and referral business
• Hire, train, evaluate, and coach all department managers through all work-related matters, and provide direction on coaching all employees that my direct reports supervised
• Maintain complete oversight for Profits and Losses and use weekly and monthly metrics to drive day to day operational decisions
• Managed a long-term extensive remodel project that required consistent dealings with officials from the City and County of San Francisco, while keeping all General Manager responsibilities

San Francisco, CA, US

• Responsible for training, supervising and developing the Front Desk, Maintenance and all M.O.D‘s while helping the Regional General Manager facilitate all delegated projects and responsibilities, in addition to Ops role.
• Conduct quarterly evaluations on 6 other Club One locations: reporting to regional and executive management (only A.G.M in company with this responsibility)
• Establish new partnerships and relationships for company to generate exposure and revenue
• Educating the management and all Club staff and ensuring implementation of proper company policies and Procedures. building comprehensive financial plans, productive assortments and reacting to inventory liabilities
• Co-authored Customer Service Training Manual with Regional General Manager for company wide roll out

San Francisco, CA, US

Ensure legendary customer service, spotless club environment and friendly, knowledgeable staff Supervise staff and oversee training and development for front line staff Integrate standardized procedures in club Setting the example in the club with service to its membershipTimely responsiveness to member feedbackResolve member and employee issues Report on.

San Francisco, CA, US

Responsible for managing, recruiting, and operations functions for the Service desk and massage department.Revised Service Desk Operations Manual, including revisiting outdated policies to ensure compliance and adding new policies to improve morale and productivity Company Wide Developed a communication system to successfully transfer sensitive and time.

Chicago, Illinois, US

• Helped win the State of Colorado for 2012 Presidential Election
• Managed eight geographic neighborhood teams and two constituency outreach teams
• Recruited, trained, and maintained core volunteer infrastructure of 150 volunteers to conduct critical voter contact
• Updated critical voter contact information into Vote Builder database, tracking volunteer shifts, events, and survey responses
• Organized and managed 2 GOTV events for P.O.T.U.S in state of Colorado
• Personally, responsible for completing 200 knocks on doors and 200 calls a day to voters

US

Responsible for establishing targeted fundraising strategies for the SF Bay Area.Event managed all East Bay Young Professional events for District Attorney Harris Co created marketing strategy to reach young professionals in the SF Bay AreaParticipated in commercial campaign marketing