It Systems Analyst
Current- Develop and deploy solutions and features in different environment such as Jamf, servicenow, BigFix( Workflow, processbuilding, configuration)
- Triage and troubleshoot and/or escalate ticket to appropriate groups using ServiceNow
- Create and maintain system related documentations, such as business requirements, functional specifications, process flows,data maps, configuration worksheets.
- Responsible for loading new and updated existing product catalogs.
- Attend daily scrum calls and follow an agile methodology.
- Coordinate day-to-day problems, issue resolution and ensure timely resolutions.