It Systems Analyst
CurrentDevelop and deploy solutions and features in different environment such as Jamf, servicenow, BigFix( Workflow, processbuilding, configuration)● Triage and troubleshoot and/or escalate ticket to appropriate groups using ServiceNow● Create and maintain system related documentations, such as business requirements, functional specifications, process flows,data maps, configuration worksheets.● Responsible for loading new and updated existing product catalogs.● Attend daily scrum calls and follow an agile methodology.● Coordinate day-to-day problems, issue resolution and ensure timely resolutions.● Supervised and Performed Audits as well as Managed the IT infrastructure including servers, security, networking, storagesystems, and desktops, ensuring the accuracy of over 90% in the CMDB.