Fred Estrella Mba, Msscm Email & Phone Number

Trenton, New Jersey, United States

Trenton, Nj

Dover, Nj

●Provide general administrative support to station daily operations.●Greet visitors, answers telephone, responds to questions or requests, and conveys messages as required.●Coordinate travel arrangements, meetings, updates and maintains calendar appointments.●Prepare required materials for conferences, meetings, calls, and various appointments.●Assist with the creation of reports, presentations, etc., including researching, compiling, analyzing and/or developing necessary information and materials.●Ensure the efficient daily operation of the office and department functions, including maintenance of supplies and equipment.● Prepare, organize and maintain the office filing system.●Read and analyze incoming memos to determine the appropriate course of action.●Process and respond to routine correspondence.●Provide administrative support to to station staff as needed.

Greater New York City Area

☛ MY STRENGTHS AND EXPERTISE ☚✔ BILINGUAL - SPANISH NATIVE FLUENCY✔ MANAGEMENT & TEAM LEADERSHIP● Proactive hands-on manager who delivers results and consistently exceeds expectations in high pressure situations;● Analytical thinker and source of Creative Ideas;● Create and maintain a collaborative team environment focused on achieving goals and results;● Uncompromising ethics character with a reputation for professionalism, honesty and integrity;● Demonstrated ability of developing and completing detailed work plans, schedules, presentations and progress reports;● Effectively identify project risks and issues to initiate action plan or escalate according to established procedures.✔ CUSTOMER SERVICE● I build strong client relationships and deliver customer satisfaction;● Adaptable to a variety of client interactions;● Thrive under pressure;● Effectively communicates and resolves problems, concerns, or issues;● Excellent presentation and interpersonal skills.✔ OTHER NOTABLE SKILLS● I am a highly motivated self-starter with a passion for technology;● With strong organizational skills focused on prioritization and work plan development;● Excellent time management skills, strong multitasking abilities with an attention to detail;● Leadership abilities that readily earns the loyalty of colleagues and team members;● I am highly trainable, a quick learner who grasps technical matters quickly and designs new and efficient solutions to work challenges;● Ability to exercise a high degree of diplomacy and tact during difficult situations.☛ MY PERSONAL ATTRIBUTES ☚★ Analytical Problem Solver ★ Dependable ★ Resourceful ★ Diplomatic ★ Detailed ★ Independent ★ Keen Observer ★ Builder ★ Imaginative ★ Innovative ★ Methodical ★ Researcher ★ Persistent ★ Thinker ★ Determined ★ Strategic ★ Respectful ★ Creative ★ Objective ★ Flexible ★ Dependable ★ Enthusiastic ★

Hamilton, Nj

Instructor of aquatic and land group fitness class:✔ Demonstrated enthusiasm for motivating and guiding members to achieve their individual health and fitness goals.✔ Fostering an engaging learning environment during class instruction.NOTABLE ACCOMPLISHMENTS:● Contributed to the increase of membership at the Fitness Center by promoting full membership to first-time class attendees during their free week trial.● Presenter at the NBC New York, Health and Fitness Exposition for 3 years in a row: Engaged event attendees with fitness class demonstrations to promote the Health Center, and enrollment of new members through trial memberships.

Sussex, Nj

✔ I was entrusted as the Project Manager for a company that provides technician services (ATM, alarms, locksmith, surveys, maintenance, repairs, equipment installations) to retail banking locations all across the US. ✔ I managed two nation-wide, large-scale projects involving the drilling of safety deposit boxes for two of the largest and most recognized banks in the US: Bank of America & Wells Fargo. ✔ I managed the day to day activities, technician scheduling and dispatch, project work order data reporting and analysis for accurate billing.✔ Worked closely with contractors/clients and developed proposals that included pricing terms and expenditures. ✔ Monitored and tracked the progress and quality of work being performed by technicians working on the project.✔ Managed, analyzed and evaluated all records and work order related data, and developed reports, invoices and communications with clients, contractors and billing departments.✔ Processed purchase orders according to equipment needed to complete service requests.✔ Scheduled and optimized routing for technicians to ensure timely arrival to scheduled locations with knowledge of the scope of work, proper equipment and inventory.NOTABLE ACCOMPLISHMENTS:● I successfully completed the first phase of one project within the timeline set by the client (Bank of America), and was promoted from Project Coordinator to Project Manager after only 3 months of working on the project.● Awarded 2nd and 3rd phase of the project based on previous outstanding performance.● Entrusted with a second nationwide client project for Wells Fargo; I successfully and simultaneously launched both projects.● Established and maintained solid client relationships with contractors and retail banking officials, and generated increased satisfaction, loyalty and repeat business.● I received multiple compliments communications from clients, supervisors and worker force and was recognized for outstanding performance.

Hackettstown, New Jersey

As a Teller at the Fulton Bank of New Jersey, I quickly acclimated to the banking industry and leveraged my extensive experience to deliver world-class customer service. I thrive in service-focused environments and engaged customer questions and concerns with the highest level of professionalism. I also performed all transactions in strict adherence to bank policies and procedures, with keen attention to details. As a consummate professional, I was in a position to resolve customer concerns quickly while maintaining customer satisfaction and retention.✔ I deployed my strategic sales proficiency and expert knowledge of bank products to skillfully initiate and maximize the bank’s cross-selling activities.✔ Leveraged excellent active listening skills to communicate effectively with customers and across all levels of management at the bank. Diplomatically and professionally addressed and resolved all issues and customer complaints as they arose.NOTABLE ACCOMPLISHMENTS:● Increased the number of customer accounts opened from single account to multiple accounts.● Significantly increased the number of referrals for mortgage and financial planning services by 10% per quarter. ● Increased the number of credit card applications by 20% per quarter; recognized as Top Three in branch retail credit card product sales performance every quarter.● Received the Employee of the Month Recognition on 4 occasions.

Philadelphia, Pa

✔ Providing inspiring team leadership in order to ensure the highest level of service was provided to all customers.✔ I created and implemented training and employee development programs to assist flight attendants with reaching corporate performance goals. ✔ Handling complex situations, such as disciplinary meetings and employee recalls. ✔ Envisioned, designed and implemented effective training and employee development programs to assist flight attendants with meeting or exceeding corporate performance goals. ✔ Led, coached, and supervised 300 flight attendants, including development of individual performance.✔ Liaised with internal teams, and facilitated effective communications, procedures, and reporting between flight attendants and cross-functional departments.✔ Skillfully and diplomatically conducted disciplinary meetings with flight attendants and union representatives.✔ Assisted flight attendants with travel arrangements for company training and injury-related medical visits, as well as medical and other leave of absence processes.✔ Leadership contribution to a wide range of key initiatives such as planning and organized flight attendant recognition events, and received multiple accolades and recognition for event success.✔ Participated in community outreach program sponsored by the corporation.NOTABLE ACCOMPLISHMENTS:● Received higher than average scores from employee satisfaction surveys.● Strengthened relationship with flight attendant workforce and union representatives by providing trusted guidance to flight attendants with corporate tools and information for continual performance development and improvement. ● Promoted from Flight Attendant to Flight Attendant Supervisor as a result of excellent performance.● Received corporate recognition for promoting and assisting in the implementation of key initiatives for on-time performance and increased customer satisfaction.

Miami/Fort Lauderdale Area

✔Fostered an engaging academic environment to assist each student with their individual needs. ✔Delivered math and science curriculum through an individualized, self-paced technology based program. ✔Designed lessons to increase involvement of disengaged students through integration of technology with the standard curriculum. ✔Participated in curriculum design and worked with fellow teachers to expand the use of technology in classroom activities.✔Fostered an engaging academic environment conducive to optimal learning and individual growth.✔Delivered math and science curriculum through an individualized, self-paced technology based program.✔Designed lessons to increase involvement of disengaged students through integration of technology with standard curriculum.NOTABLE ACCOMPLISHMENTS:●Increased number of students with passing score in the math portion of State Academic Standard aptitude tests by 20% every school year semester.●Increased number of students that completed alternative high school program with 7 out of 10 students graduating from 4 out 10 when program started.

Master’S Degree, Logistics, Materials, And Supply Chain Management, 3.91

Masters in Supply Chain Management with concentration in Logistics Management . Green Belt Lean Six Sigma Certification

Master Of Business Administration (M.B.A.), Concentration In Marketing

Bachelor Of Science (Bs), Biology, General