Frederick Gonzalez Email & Phone Number

United States

Irvine, California

Irvine

Supporting agents and internal sales on Zillow and Trulia platforms.

Long Beach, Ca

In a call center environment, process initial and annual health risk assessments to ensure that members are receiving necessary tests and screenings. Identify gaps in patient care, and identify and remove barriers preventing members from receiving necessary medical care. Facilitate access to medical and social services.Prepare member care plan in order to coordinate care between member and primary care physician. Assisted in the development of new procedure to improve completion rate of assessment. Responsible for Bilingual Spanish/English caseload.

Irvine, Ca

Assisted in building the institution’s website, and email systems. With the supervision of the Web Developers, I assisted with the setting up of Website CMS (WordPress), and configuring necessary plugins and themes. I was also involved with the setting up of email services using Google Apps. Knowledgeable of web hosting services such as Domain Registrations, DNS, FTP, MySQL, POP, IMAP, and more.

In a call center environment, supported clients processing payroll over ADP software. Troubleshooting transmittal error of payroll file to ADP servers. Assisted clients with payroll discrepancies, including state and federal tax issues. Utilizing Remote Assistance, guided clients on making changes to live payroll batch prior to final submission. Created emergency payroll files during end of quarter and end of year to ensure accurate and timely filing of payroll and tax totals.

Facilitated online virtual classroom, instructing clients on using ADP proprietary software for the processing of payroll. Initiated communication with client prior to training to ensure system requirements were met. Troubleshooting connection issues to virtual classroom. Developed and updated training manuals and materials. Ensured smooth transition from training to live payroll process.

Processing incoming and outgoing mail. Distribution of Fed-ex and UPS packages. Data entry. General Office Duties.

It Support

Studied PC maintenance and support and software including Windows 7 &8. Troubleshooting peripherals, updating and installing hardware.

Minor In Business Administration, Business Administration