Director Of Operations
With 21 years of experience in the restaurant, lounge, and nightlife industries, I have successfully supervised the operation of five high-volume establishments, including Rammy-nominated venues and various pop-up concepts. These establishments each generate revenues ranging from $1,000,000 to over $5,000,000.Key achievements include:- Spearheaded the inception of three new restaurants, managing everything from equipment installation to vendor accounts and staff recruitment.- Drove revenue growth from under $1 million in the first year to over $5 million in the third year at one location, with similar results anticipated for two additional venues.- Designed and customized point of sale systems tailored to each establishment's needs.- Oversaw daily operations, including labor, inventory, cash control, payroll, and facility maintenance, while managing 150 employees and multiple managers.- Engaged in strategic planning with the Owner/Operator, COO, and finance and marketing teams to boost revenue, reduce costs, and explore new market opportunities.- Secured extensive media coverage for all locations in journals, magazines, newspapers, and other platforms.- Ensured compliance with local, state, and federal regulations.- Created a unique specialty drink menu with 143 rum selections, achieving the #1 off-premise account status for Havana Club Rum nationwide.- Managed front-of-house and back-of-house staff, focusing on accountability and training for Assistant Managers, Bar Managers, and other key roles.