Frederick Thompson Email & Phone Number

Memphis, TN, US

Provide in-person and remote support to users in various environments.Troubleshooting of 3COM POTS phone systems.Setup and configuration of Streams and Yealink VOIP phone systems.Setup and configuration of Windows desktop computer systems.Effectively utilizes time-management skills to meet project deadlines.Configuration of network printers and share.

Palo Alto, CA, US

• Created, optimized, and reviewed user documentation and technical information regarding WorkspaceONE, vSphere, and other VMware applications.
• Wrote and edited end-user and internal-user knowledge base content describing VMware cloud services and troubleshooting procedures.
• Assisted in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Followed efficient SEO procedures to meet data analytic quotas.
• Instructed operational and troubleshooting procedures for UEM device management software.
• Conducted effective teamwork and time-management skills for project completion and optimization.

Washington, DC, US

• Support and facilitate users in remote/virtual learning environment.
• Use effective communication skills to communicate changes and updates to management staff.
• Facilitate consistent adoption of best practices, policies, and standards.
• Understand and document business requirements; analyze existing and/or new information and applications; propose potential solutions; and execute selected technology solutions.
• Utilize adequate knowledge of Excel, Word, and other Microsoft products in order to produce accurate results and statistics.
• Perform multiple administration tasks as needed such as user application set-up and guidance, role assignments, and project-specific documentation.

Washington, DC, US

• Directs assistance concerning the use of computer hardware and software, including installation, word processing, electronic mail, and operating systems.
• Identify and learn appropriate software and hardware requirements for program role success
• Provide remote assistance to incoming requests from clients via telephone or electronically.
• Deliver clear information to management team to reach holistic solutions.
• Ensures clean work area and applicable tools.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Assist local businesses and communities with Windows PC hardware and software repair.
• Focuse on making all the best features of technology accessible and convenient for business partners and individuals.
• Perform and monitor repairs to hardware, software, or peripheral equipment and networks including LAN and WLAN configurations; build custom computers to meet the customers' needs and budget.
• Installation of SOHO computing equipment for customers' use; performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide quality support and troubleshooting services, including answering user inquiries regardingcomputer software or hardware operation to resolve problems in physical and remote environments.
• Utilized experience with older operating systems (Windows XP, Windows 7) in order to perform a wide variety of PC installation operations such as BIOS settings, local user account setup, and device driver software.

Silver Spring, Maryland, US

• Monitored and responded quickly to a variety of incoming requests using business ticketing systems (eg. Zendesk)
• Provided help desk support and excellent customer service to internal customers in person, over the phone, via email, or through the use of a support ticketing systems.
• Created and maintained Windows Servers such as domain controllers, mail servers, file servers, through the implementation of virtualization technologies.
• Created and managed users, groups, and computers via Active Directory within Windows Server OS as well as utilization of Windows RSAT tools.
• Performed configurations including domain controller and Windows DNS server setup, NTFS file sharing, network printer setup, and other network administration tasks.
• Created and assigned group policies for certain users and groups using Group Policy Management.

North Bethesda, Maryland, US

• Assisted with upgrading of Windows 7 PCs to Windows 10.
• Installed, configured, and deployed wireless/wired routers using appropriate settings.
• Configured Apple iPads for basic mobile device network connectivity and email.
• Assisted with setup and synchronization of Microsoft 365 Accounts.
• Provided effective customer support in-person, on the phone, and through remote access in a variety of circumstances and in a high-pressure environment.
• Use of Windows OS bootable ISO to perform software installation and configure and maintain Windows PC Operating systems and Windows networking

Memphis, TN, US

• Identified and assessed value to laptops that can be refurbished and resold.
• Repaired or replaced defective or improperly functioning hardware or laptop components, using hand tools.
• Identified individual laptop parts and components and their functions.
• Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
• Supported platform engineers with troubleshooting the cause of various hardware malfunctions.
• Created and maintained clear, concise notes on all problems and resolutions for returns.

• Assisted with shipping and receiving of parcel packages.
• Verified info and routed packages correctly and quickly using appropriate methods.
• Worked as a team to meet strict time constraints.
• Sorted materials and packages into appropriate containers for shipping.
• Maintained the facility and the facility’s equipment in a neat, clean, orderly fashion. Inspect all operated equipment daily.
• Use of RF gun in order to mark materials with identifying information and to process destination information.

Kowloon, Hong Kong, CN

• Acted as front-end Technical Support to diverse users in call center environment.
• Performed data input services in call center environment while marketing/selling products.
• Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Implemented human relations skills to improve product sales to international customers.
• Verified customer information to provide shipping and future sales success.
• Monitored automated systems for placing collect calls and intervene for a callers needing assistance.

US

-Focused on improving communication and service in order to improve customer experience.-Maintained stock and store appearance.-Conferred with customers in person to provide information about products or services, bag purchases, or obtain details of complaints.

Associate Of Arts And Sciences - Aas, Computer/Information Technology Administration And Management

Diploma, High School/Secondary Diplomas And Certificates