Provide in-person and remote support to users in various environments.Troubleshooting of 3COM POTS phone systems.Setup and configuration of Streams and Yealink VOIP phone systems.Setup and configuration of Windows desktop computer systems.Effectively utilizes time-management skills to meet project deadlines.Configuration of network printers and share drives.Router and Firewall setup and static IP assignments.Configuration of LAN and WAN device IP schemes.Ticket triage using the Zendesk ticketing system.Configuration of Outlook, Webmail, and other business email accounts on Apple and Android mobile devices.Backup and migration of user data via Command Prompt and PowerShell scripting.Windows device troubleshooting and upgrades.Xerox, HP, Brother, and other printer device installation, configuration, and troubleshooting.

• Created, optimized, and reviewed user documentation and technical information regarding WorkspaceONE, vSphere, and other VMware applications.• Wrote and edited end-user and internal-user knowledge base content describing VMware cloud services and troubleshooting procedures.• Assisted in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.• Followed efficient SEO procedures to meet data analytic quotas.• Instructed operational and troubleshooting procedures for UEM device management software.• Conducted effective teamwork and time-management skills for project completion and optimization.• Analyzed data query metrics to deliver the best KB search engine optimization content.• Participated in product issue identification and solutions using the Sales Force Lightning ticketing system.• Actively contributed to group discussions and collaborations via Slack, Microsoft Teams, Zoom, and other digital platforms.

• Support and facilitate users in remote/virtual learning environment. • Use effective communication skills to communicate changes and updates to management staff.• Facilitate consistent adoption of best practices, policies, and standards. • Understand and document business requirements; analyze existing and/or new information and applications; propose potential solutions; and execute selected technology solutions. • Utilize adequate knowledge of Excel, Word, and other Microsoft products in order to produce accurate results and statistics. • Perform multiple administration tasks as needed such as user application set-up and guidance, role assignments, and project-specific documentation. • Support other technical issues and support requests such as computer system set-up, LMS system configuration, networking configuration, and course material tracking.

• Directs assistance concerning the use of computer hardware and software, including installation, word processing, electronic mail, and operating systems. • Identify and learn appropriate software and hardware requirements for program role success• Provide remote assistance to incoming requests from clients via telephone or electronically.• Deliver clear information to management team to reach holistic solutions. • Ensures clean work area and applicable tools.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Enter commands and observe system functioning to verify correct operations and detect errors.• Maintain clear documentation on issues, findings, and outcomes.

• Assist local businesses and communities with Windows PC hardware and software repair.• Focuse on making all the best features of technology accessible and convenient for business partners and individuals.• Perform and monitor repairs to hardware, software, or peripheral equipment and networks including LAN and WLAN configurations; build custom computers to meet the customers' needs and budget.• Installation of SOHO computing equipment for customers' use; performing or ensuring proper installation of cables, operating systems, or appropriate software.• Provide quality support and troubleshooting services, including answering user inquiries regardingcomputer software or hardware operation to resolve problems in physical and remote environments.• Utilized experience with older operating systems (Windows XP, Windows 7) in order to perform a wide variety of PC installation operations such as BIOS settings, local user account setup, and device driver software updating.• Use of strong communication skills to address workflow concerns and needs.• Maintain strong customer rapport in order to meet economic barriers.

• Monitored and responded quickly to a variety of incoming requests using business ticketing systems (eg. Zendesk)• Provided help desk support and excellent customer service to internal customers in person, over the phone, via email, or through the use of a support ticketing systems.• Created and maintained Windows Servers such as domain controllers, mail servers, file servers, through the implementation of virtualization technologies.• Created and managed users, groups, and computers via Active Directory within Windows Server OS as well as utilization of Windows RSAT tools.• Performed configurations including domain controller and Windows DNS server setup, NTFS file sharing, network printer setup, and other network administration tasks.• Created and assigned group policies for certain users and groups using Group Policy Management.• Use of hypervisor applications such as VMware, Hyper-V, and Microsoft Azure to build, deploy, and manage virtual machines.• Installed, configured, and upgraded computer hardware, software, and other information technologyaccording to company policy.• Laser and Inkjet printer sharing and troubleshooting.• Configured, managed, and troubleshooted MS applications such as Microsoft Office 365 and Microsoft Outlook.• Escalated tickets to the appropriate department• Worked closely with management and internal clients to complete time-sensitive projects.

• Assisted with upgrading of Windows 7 PCs to Windows 10.• Installed, configured, and deployed wireless/wired routers using appropriate settings.• Configured Apple iPads for basic mobile device network connectivity and email.• Assisted with setup and synchronization of Microsoft 365 Accounts.• Provided effective customer support in-person, on the phone, and through remote access in a variety of circumstances and in a high-pressure environment.• Use of Windows OS bootable ISO to perform software installation and configure and maintain Windows PC Operating systems and Windows networking• Performed multiple user data migrations using Windows Accessibility and Deployment Kit• Resolved common PC  issues independently and/or in collaboration with teammates via various platforms (eg. Discord, Slack, Google Colab).• Successfully communicated adequate, clear information to management staff.

• Identified and assessed value to laptops that can be refurbished and resold.• Repaired or replaced defective or improperly functioning hardware or laptop components, using hand tools.• Identified individual laptop parts and components and their functions.• Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.• Supported platform engineers with troubleshooting the cause of various hardware malfunctions.• Created and maintained clear, concise notes on all problems and resolutions for returns.• Operated a personal computer including using a Windows based operating system.• Conducted effective teamwork and time-management skills for projects completion.

• Assisted with shipping and receiving of parcel packages.• Verified info and routed packages correctly and quickly using appropriate methods.• Worked as a team to meet strict time constraints.• Sorted materials and packages into appropriate containers for shipping.• Maintained the facility and the facility’s equipment in a neat, clean, orderly fashion. Inspect all operated equipment daily.• Use of RF gun in order to mark materials with identifying information and to process destination information.• Transported material by operating various types of material handling equipment (e.g. forklift, clamp truck, reach truck, cherry picker).• Filled requisitions, work orders, or requests for materials, tools, or other stock items to production workers or assembly line.

• Acted as front-end Technical Support to diverse users in call center environment.• Performed data input services in call center environment while marketing/selling products.• Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.• Implemented human relations skills to improve product sales to international customers.• Verified customer information to provide shipping and future sales success.• Monitored automated systems for placing collect calls and intervene for a callers needing assistance.• Performed clerical duties such as typing and proofreading.• Promoted company products, services, and savings plans when appropriate.

-Focused on improving communication and service in order to improve customer experience.-Maintained stock and store appearance.-Conferred with customers in person to provide information about products or services, bag purchases, or obtain details of complaints.