Fred Quintero Email & Phone Number

Los Angeles, Ca, Us

Ventura, Ca, Us

• Lead and mentor a team of system administrators: Provide guidance, training, and support to new members, ensuring high standards of system administration and adherence to best practices.• Oversee and review complex system designs: Design and implement intricate solutions for Atlassian Jira/Confluence environments, and review designs and workflows created by team members to ensure quality and efficiency.• Facilitate design and implementation calls: Lead end-to-end discussions for system design processes, from initial requirements gathering to final deployment, ensuring clear communication and effective project management.• Enhance and optimize Atlassian Jira/Confluence environments: Spearhead improvements and complex customizations, including advanced workflows, automation, and integrations, using tools like Automation for Jira and Scriptrunner.

Ventura, Ca, Us

• Administered and optimized Atlassian Jira/Confluence environments: Managed existing features, workflows, and system administration, including handling issue resolution tickets and troubleshooting backend infrastructure issues.• Collaborated with Network Security Team: Implemented proactive processes and automation to monitor network security and responded to alerts, vulnerabilities, and patching requirements for Jira/Confluence.• Enhanced system performance and user experience: Recommended and implemented improvements to Jira/Confluence environments, including developing custom workflows, behaviors, and UX elements using tools like Automation for Jira and Scriptrunner.

Ventura, Ca, Us

• Provided high-level technical expertise to design, implement, configure, and support key Enterprise Applications, ensuring optimal functionality and performance.• Managed and resolved application support requests efficiently, adhering to established SLAs, and owned incidents by escalating to relevant technical teams as needed.• Executed complex SQL queries and stored procedures to troubleshoot and resolve technical issues, contributing to robust data management and application support.• Collaborated cross-functionally with IT and business teams to create and administer change management, business continuity, and disaster recovery plans, enhancing operational resilience.• Enhanced the company’s Knowledge Base by creating and updating support articles, and maintained the ticketing system to ensure timely and effective resolution of technical issues.

Ventura, Ca, Us

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs• Responsible for owning incidents, including escalating to other technical teams• Multi-task, manage, and resolve transactional application support requests• Problem-solving and troubleshooting• Executing Stored Procedures and querying our database using SQL• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform• Take initiative on tickets that can be completed without Development Team assistance• Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones• QA Testing and Validation• Coordinate in-depth training on support-related tools and processes

Camarillo, Ca, Us

• Created a comprehensive brand style guide outlining visual and messaging standards, ensuring consistency across all marketing materials and platforms.• Developed brand guidelines for typography, color schemes, imagery, and tone of voice, enhancing the brand’s identity and coherence.• Collaborated with design and marketing teams to integrate style guide elements into various assets, resulting in a unified and professional brand presentation.

Camarillo, Ca, Us

• Streamlined Intern Application Process: Developed and implemented an efficient intake process using HubSpot and Airtable, enhancing candidate data collection and communication for better management of intern applications.• Optimized Recruitment Tools: Designed and refined forms and workflows to capture and analyze intern interest, which improved the recruitment process and increased response rates.• Integrated CRM and Project Management: Collaborated with the marketing team to integrate CRM and project management tools, ensuring seamless coordination and effective tracking of potential intern leads.

• Participate in marketing sales to regional hospice facilities• Conduct visits to facilities to provide on-site orientation • Develop, edit, and implement promotional & educational marketing materials• Conduct basic market research through telephone conversations, email communication, and the internet• Produce reports providing in-depth analysis of market share and potential acquisitions for potential clients using Microsoft Excel

• Maintained proper records using a variety of databases and filed paperwork to guarantee accuracy and overall customer satisfaction• Operated cash register, credit card machines, and company computer systems• Assisted with complaints, orders, errors, account questions, billing, cancelations, and other queries• Addressed all customer’s billing issues through phone calls and email• Handled administrative duties such as answering phone calls, making copies and maintaining confidential files

• Delivered medical equipment and ensure proper cleanliness of equipment• Organized warehouse and ensured proper rules in accordance to accreditation• Delivered qualify service by providing a warm and welcoming environment

Camarillo, Ca, Us

• Conducted and led weekly student organization meetings and workshops to educate members about the marketing industry, along with bi-weekly meetings attended by all department chairs and advisors.• Provided strategic oversight for the organization, assisting with workshops, fundraising initiatives, and event planning.• Collaborated with the Treasurer to develop and manage the annual budget, contributing to the end-of-semester club report.• Maintained strong internal communication between members and faculty, fostering a cohesive and engaged community.• Coordinated and secured venues for meetings and events, ensuring seamless execution.

Camarillo, Ca, Us

• Developed and executed a comprehensive recruitment strategy for the chapter, driving membership growth and engagement.• Collaborated with campus organizations to coordinate and optimize recruitment events.• Designed a structured pathway for prospective members to join the AMA, enhancing the onboarding process.• Established tiered levels of member engagement, clearly defining expectations for each category.Motivated and inspired members to actively participate, fostering a dynamic and enthusiastic marketing community.

Bachelor Of Business Administration - Bba, Marketing

Associate'S Degree, Business Administration And Management, General