Fredric Mcwilliams Email & Phone Number

Austin, Texas, United States

- Utilize APIs to enact real-time modifications, ensuring uninterrupted production processes and adaptability to evolving operational requirements.- Leverage MySQL for extracting data, providing crucial data to the team to improve overall production performance.- Proficiently resolve software issues, promptly addressing reported bugs to reduce downtime and.

• Joined as a Customer Care Specialist, advanced to Systems Specialist in July, and promoted to PM in October.
• Working closely with Development, pitching ideas and giving feedback, as well as building 3 new features with them.
• Managing all facets of the primary client support tool, TownSQ, for the largest community management firm in Texas.
• Playing a key role in generating income by increasing communities, growing from 600 to 1K+, with 305K+ units.
• Establishing internal/external client engagement campaign, creating content such as training videos and job aids.
• Undertaking a 29-week Q&A Webinar project, and training anyone using the system, which includes Managers.

Austin, TX

• Strategically managed day-to-day operations of an external warehouse, including freight, returns, and transfers.
• Confirmed purchases via e-commerce as well as Amazon Marketplace.
• Managed and communicated return processes to the Customer Support team to resolve issues quickly and efficiently.
• Efficiently manually exported data from Salesforce into an Excel format and verified both continuity and accuracy.
• Completed scheduled inventory counts, verifying against shipping, and reported low results to Senior Management.
• Directed a Customer Support team of 4 in Columbia, as well as managed an internal, onsite team of 9 employees.