Fredrick Moore Email & Phone Number

Lumberton, Nc, Us

Phoenix, Arizona, United States

Provides effective resolutions while working as a “single-point-of-contact” for plan sponsors, members, and providers. Produces customized offers of products and services based on customers preference and individualized needs. Building rapport with our members while understanding and engaging the member. Maintain efficient records of customer interactions with details of inquiries, complaints, or comments. Thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements. Protects the confidentiality of member information and adheres to company policies regarding privacy/ HIPAA Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate.

New Jersey, United States

Worked in a fast-paced environment handling both inbound and outbound calls. Interacted with customers by telephone, online chat, or in person to provide support and information on products or services.• Provided resolutions to customer inquiries and addressed complaints. If an issue was beyond the specialist’s knowledge it was forwarded to an assigned specialist.Organized details provided while being capable of documenting cases clearly and accurately in accordance with the program guidelines.

Verizon Wireless

Responsible for greeting customers at the door.Assisting customers with general questions.Promoting and creating a friendly experience for customers of verizon wireless.Store support such as stocking and restocking merchandise .

Associate Of Arts - Aa, Information Technology, B-

Associate Of Arts - Aa, Information Technology, B-