Fre F. Email & Phone Number

Santa Clara, California, US

After 2 decades of innovation in the IT Service Management space, my personal life needed full-time attention. My (project) management skills helped achieve the goal of combining 2 families, building an addition to our house and making sure all kids got to the right place at the right time. With the kids in or close to college, I am excited to become part.

Santa Barbara, California, US

4me is a Software-as-a-Service solution focused on maximizing the value IT provides to the business and streamlining the communication between end-users and supporting departments such as Information Technology, Human Resources and Facility Management. Our vision and execution allowed us to acquire customers such as Danone and Deloitte. I was responsible.

Houston, Texas, US

Responsible for the strategy, roadmap, pricing and day-to-day product management operations for the BMC Remedy ITSM suite which had an annual revenue of $600M.I managed a team of product managers while still finding time to be the acting product manager for BMC Remedy ITSM's flagship product, Service Desk. Presenting at industry events and symposiums was.

Service Management Partners was founded to help customers with even the most complex IT operations design their ITSM processes and implement the supporting software successfully. Right from the start, Hewlett-Packard called on us when their marquee customers were struggling with IT Service Management.Once our consulting reputation was solidified we felt.

Houston, Texas, US

At Hewlett-Packard it was my responsibility to educate the entire HP Software organization, from sales and pre-sales to implementation and support in the newly acquired software which was rebranded to HP OpenView Service Desk. Standardization in the training material and the hands-on training environment was key to get this done across continents in a.

At this Dutch ITSM Software company I was instrumental in expanding its partner and customer base to other countries in Europe. When I got the responsibility to set up the US operations, I was the SME that helped close deals with organizations such as AT&T, Union Carbide and UPS and made sure the software ended up supporting their ITSM processes. These.

Amsterdam, Noord-Holland, NL

This role revolved around supporting the 5 ITSM process consultants who had just founded the company. I got to attend the ITIL training sessions that I organized for our customers which gave me the chance to become the youngest person to get her full ITIL certification.This company focused purely on the ITSM processes, not the supporting software. I.