As Chief Operational Officer, I lead cross-functional teams to enhance operational processes, ensuring a world-class retail experience. A key focal point of our efforts is to achieve excellence in last-mile delivery through our well-defined strategic pillars: Digital Strategy, Post-purchase Experience, Fulfillment & Delivery, Technology, and Data & Control.Over a span of fewer than 3 years, we have partnered with +60 of the world's prominent retailers, including Walmart, HEB, 7Eleven, Grupo Éxito, among others. Our collaborative endeavors have resulted in optimizing order management, gain picking and packing efficiency, deliver on-time and increase customer retention. All these accomplishments are underpinned by data-driven insights, manifesting as:+ 2 Million Transactions per month + 97% rate of on-time deliveries.+ 30% increase in Net Promoter Score (NPS) ratings.+ A substantial 30% reduction in last-mile delivery costs.+ And more!Discover how we can boost your online operation by clicking the link below 👇

Mercadoni is a dream we started in Colombia mid 2015. We exist to connect people to their cities. With operations in LATAM we aim to get almost anything you might want at your doorstep in less than 1 hour. We partner with retail stores in each city to bring you the widest variety of products.After 3 years, and with a big opportunity, we transitioned to build Instaleap, the biggest and more complete SaaS platform for retailers to operate their own e-commerce deliveries at scale profitably andwith a world class experience.

Responsible for Assortment, Pricing, Planning, Data science and Private Label team at a regional level for the Home & Living category

Leading European Venture Capital IncubatorFounded/co-founded Groupon (fastest growing company ever), eBay Europe, Zalando (largest e-commerce company in EU), Wimdu (largest seed capital ever), eDarling (europe's largest dating site), the Iconic, Zanui, Dalani, Glossy Box, lamoda, fashion4home, BillPay, Bamarang, Jamba, HelloFresh, etc+200 start-ups founded in 5 years and now in more than 40 countries.Early investors in Facebook, Homeaway and Linkedin

Main responsibilities:Monitoring all the operations in the field. Helping the field team to decide next steps to be taken interms of possible partnerships, microcredit locations, workshops

Main responsibilities:Cooperating with active cosmetic and professional product divisions in order to evaluate the divisions’ current commercial procedures and suggesting potential improvements. Elaboration of a manual of commercial procedures for each division.

(integrated in one of the master courses: the strategic management consulting project; duration 5months; final grade 18 out of 20).

Main responsibilities:Collaboration in the areas of sales and secretarial functions. Activities related to billing, monthly sales and profits statistics.